Forum Discussion
I can´t remove shadow from text
Hi, many captions in my project have a shadow that I can´t remove. Why?
I don´t want to apply the format brush (from a non-shadow text) because it would erase the bold format in some words. Thanks.
Hello Everyone!
I wanted to share some great news! We are no longer seeing the bug that caused shadows on captions to display even though the shadow setting was turned off in the default format.
Please make sure that you are using the current version of Storyline 360 (Build 3.77.30568.0). This guide walks you through installing, updating, and opening Articulate 360 apps.
Please let us know if you're still encountering the issue and we'd be happy to continue troubleshooting with you in a support case.
I am having this problem, as well. Storyline version 3.75.30269.0. Once the text shadow is enabled in a text box, I can't make it go away.
Hi Gary,
Thanks for reaching out! I understand you are seeing the shadow on text in a text box even though you have disabled it. This bug was resolved with the latest update of Storyline (Build 3.77.30568.0). Would you be able to update Storyline on your end and see if the issue still persists? Here is a tutorial on how to update your apps.
I hope this helps and I look forward to your response!
Quick hack fix. Format paint original shapes from a newly created one.
This works on buttons/shape and with many states and instead of replacing all shapes.
- Copy text "ONLY" from original shape (select text not box, right click, copy) >
- Paste text only. Right click away from object (use storyboard area outside of slide) and Paste: "KEEP TEXT ONLY" option >
- Format NEW shape font size, font color, and shape color manually (don't format paint it and don't worry about states) >
- NOW you can "FORMAT PAINT" the original shapes from new shape.
- It should keep state colors and formatting. May have to adjust state colors but I didn't have to.
For some reason shapes keep the shadow if used before and turned off. It doesn't matter if you did it on text or shape, it keeps it. You cant turn it off. THIS IS A BUG that should have been addressed a LONG LONG TIME AGO>
Happy formatting and I hope this helps someone! ;)
I have the latest version of Storyline and this is still a bug. The quick hack fix works above. Thanks.
Hi Gavin,
Thanks for reaching out!
I'm sorry to hear that you're still experiencing this issue, but I'm glad the quick fix Earl posted is helpful. If you're comfortable sharing your file with us, I'd be happy to take a closer look at what's going on. You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete!
Hi Ellen,
Thanks so much for reaching out! Happy to pop in! Have you had a chance to try Earl's workaround? Do you notice any difference in the Shadow?
I'd like to take a closer look at your .story file. Feel free to upload to this thread or privately in a support case.
Looking forward to hearing from you! ✨
This has long been a problem for me and still is. Yes, I am using the most current version of Storyline.
Hi Adrienne!
I'm sorry to hear this issue has been so persistent for you. I'd be happy to help!
Thanks for sharing which version of Storyline 360 you are currently using. If you've already tried the workarounds offered earlier in the thread and are still unsuccessful, I'd be happy to take a closer look at your .story file and investigate further!
Feel free to attach a copy here in the discussion or privately through a support case. We'll remove it from our system as soon as troubleshooting is complete!
Not sure if this is anyone's issue, but I fixed the text shadow problem easily by changing it through states rather than just the main screen. I could see the shadow box highlighted there and copied text and clicked to unhighlight. Like others, this didn't work without going into the states.
