Forum Discussion
Install Failed (ERROR 80070643)
Hi everyone,
I am getting an Install Failed message when trying to install storyline 2 on my Dell Laptop. (Windows 10 64 bit) I get the message:
Install Failed The storyline installation folder...
Hello Nabendu,
So sorry to hear you are having difficulties installing Storyline on your computer. Happy to help!
In order to better assist you, I have a few clarifying questions:
1. Are you using Articulate Storyline 3 or Articulate Storyline 360 on your computer?
2. Are you receiving a specific error code? If you could please share that with us, we'd have a better understanding of your issue.
One recommendation from our Support Engineers for others who have opened cases within this thread is to confirm that you have sufficient admin rights to uninstall and install the software on your computer.
- If you are also unsure of the admin rights or security permissions you have with your computer, please reach out to your IT admin to seek assistance in uninstalling and installing Articulate software on your machine.
- If you have sufficient admin rights and security permissions, kindly uninstall Storyline and follow the steps in this article to fix the issue:
https://www.articulate.com/support/article/Storyline-3-How-to-Fix-Unexpected-or-Erratic-Behavior
I hope this helps! Please let us know if you have any other questions.
