Install Failed (ERROR 80070643)

Hi Mike, 

What version of Windows are you using? We've seen this happen for a few users and they had to go and manually download the Windows updates for their system and then try and install Articulate 360 again. If that doesn't work for you, can you reach out to our Support team here. 

I'm using Windows 10 with the latest updates. I was able to get the app to install after I changed the downloaded exe file name from articulate-360-stable-release-1-0-9239-0.exe to articulate360.exe but now when I try and install the individual apps from 360 I get another install error.

Hi Mike,

I talked to one of my Desktop engineers about this - what error are you seeing now? The error with the Microsoft Visual C++ 2015 package is only expected to occur on OS versions other than Windows 10 - so if you're on Windows 10 it should be a different error message and we'll want to get that in the hands of our Support Engineers.

Thanks Ashley for working with me on this. I don't get a specific error. The screenshot attached is what I get when I try and install any of the apps. Not much to go on. I've tried running 360 as admin with the same result.

One other thing not related to the issue. When I click on the learn more link in the error message I get a 404 error: Page Not Found. 

Hi Mike,

Thanks for that info - I'm going to have one of our Desktop engineers reach out to you directly, his name is James and you should hear from him shortly. 

I am running into this very exact error.  I was able to install Peek, but Replay and Storyline 360 give me an error with a 404 not found when I try to learn more.  I opened a ticket with support using the error codes but haven't heard back yet.  Also on Windows 10.  I will try and do a manual windows update while waiting. 

Hi Joshua!

I'm not seeing a support case for you. If you sent in the error report in the pop up, this goes to our development team and is not user specific for us to follow up. If you wish to work directly with our support engineers, you can do so here.

Jus let us know what you find post-update.

I was able to work with one of the support staff and this is what he concluded. After I made the change to the audio settings I was able to install with no further issues. After I completed the install I returned the settings back to normal. Here is the instructions from James of the support team. I am also including a screen shot of what to look for in your audio settings.

Michael, I did a little more research and it looks like your problem with User Account Control could be due to a bad audio codec on your system.

I think you could verify by turning off the audio for User Account Control and then trying to install our software again.

You will want to set the sound to none like in this image.

Do you want to try that? I am happy to get together to troubleshoot with you view screen sharing as well.

James

Thanks Mike for sharing that information here that James sent you. Joshua, if you're reaching out to our Support Engineers please feel free to let us know the case number and then we can follow along with the case to share here as well.