Forum Discussion
Install Failed (ERROR 80070643)
Hi everyone,
I am getting an Install Failed message when trying to install storyline 2 on my Dell Laptop. (Windows 10 64 bit) I get the message:
Install Failed
The storyline installation folder contents appear to have been moved, renamed or deleted. ERROR 80070643
The bar becomes full and all files are copied to the program files (x86) folder and an icon is created on the desktop. But then suddenly all of it disappears (the folder and the icon) and it gives the error message.
I have tried some things suggested in previous threads including:
1. Installing the Zip version / EXE versions. Both give the same errors.
2. Going back to recovery save point and starting again. Same error.
3. Installing the program on another laptop and copying the program file to this laptop. Running the file does nothing. Installing Storyline again with that folder still gives the error message.
4. copying temp files that were suggested. but those too disappear.
Any and all help is really appreciated.
Anecdotal Experience:
I've also had some minor issues installing Articulate 360 on systems that were slower in terms of their processing speed, or had slower-speed Internet connections.
These problems almost always uniformly went away when:
1. Any one of Processor/RAM/HD capabilities were upgraded.
2. Internet Connection speed was increased/improved.
-Mark
Hi Joshua,
It looks like Miker got you situated and you're back to using Articulate 360! For any others who come across this forum discussion you'll want to check out the steps here for Microsoft Visual C++ and if you're still having difficulty we'll have you work direct with our Support Engineers.
Hi everyone,
I am still getting an Install Failed message when trying to install storyline 2 on my pc (Windows 7 ultimate 64 bit) I get the message:
Install Failed
The storyline installation folder contents appear to have been moved, renamed or deleted. ERROR 80070643Hi Alonzo,
I'm so sorry you were struggling with this install issue! I saw your post in a few spots, but I just responded over here.
Please know that our Support Engineers are available 24/7 by submitting a case here. They're always happy to help
I am getting this error now too, when trying to install Storyline 2. I don't see any clear information on fixes. Is it possible that a hard drive space issue on the C: drive can cause this installation error? [error: 80070643]
Hi Scot,
Sorry to hear that you've run into an issue installing your software.
Be sure to follow the steps here to have a clean install of Storyline 2.
If you're still hitting that error message, please reach out to our Support team and they'll work with you to collect error logs to see what the issue may be.
Hello every one, can i get Articulate story line 360 app for free please? i try to download but it asked me to buy. i can't afford the price so that i need to get the free version. please help me.
Hello Lidiya, and welcome to E-Learning Heroes. 😊
It looks like you've signed up for a 60-day trial today. If you login to 360.articulate.com, you should be able to download the software to use during your trial.
Hello im a new user im tried to install this articulate storyline in my computer repeatedly but failed many times. It appear 80070643 error installation. I have try various step like update my window but still didnt change and i have enough space to install. May your technical team help me pleaseeee
Hello skh and welcome to E-Learning Heroes. 😊
Thanks for letting us know that you're running into an issue installing your software.
I've opened a support case on your behalf so that you can work directly with our technical team as requested. You should be hearing from someone soon.
