Forum Discussion
Install Failed (ERROR 80070643)
Hi everyone,
I am getting an Install Failed message when trying to install storyline 2 on my Dell Laptop. (Windows 10 64 bit) I get the message:
Install Failed
The storyline installation folder contents appear to have been moved, renamed or deleted. ERROR 80070643
The bar becomes full and all files are copied to the program files (x86) folder and an icon is created on the desktop. But then suddenly all of it disappears (the folder and the icon) and it gives the error message.
I have tried some things suggested in previous threads including:
1. Installing the Zip version / EXE versions. Both give the same errors.
2. Going back to recovery save point and starting again. Same error.
3. Installing the program on another laptop and copying the program file to this laptop. Running the file does nothing. Installing Storyline again with that folder still gives the error message.
4. copying temp files that were suggested. but those too disappear.
Any and all help is really appreciated.
Hello everyone
I am also having the same problem right now.
what must be do to recover the storylineHello Nabendu,
So sorry to hear you are having difficulties installing Storyline on your computer. Happy to help!
In order to better assist you, I have a few clarifying questions:
1. Are you using Articulate Storyline 3 or Articulate Storyline 360 on your computer?
2. Are you receiving a specific error code? If you could please share that with us, we'd have a better understanding of your issue.
One recommendation from our Support Engineers for others who have opened cases within this thread is to confirm that you have sufficient admin rights to uninstall and install the software on your computer.
- If you are also unsure of the admin rights or security permissions you have with your computer, please reach out to your IT admin to seek assistance in uninstalling and installing Articulate software on your machine.
- If you have sufficient admin rights and security permissions, kindly uninstall Storyline and follow the steps in this article to fix the issue:
https://www.articulate.com/support/article/Storyline-3-How-to-Fix-Unexpected-or-Erratic-Behavior
I hope this helps! Please let us know if you have any other questions.
