Forum Discussion
"Invalid Answer" Popup. Help Please!
Not to be a nag, however, I would like to know what might be causing the "Invalid Answer" popup happening with a test I have developed with Storyline. The problem is that when a user selects an answer from one of the quiz questions, the Invalid Answer Popup appears upon a Submit action for no reason at all. This happens sporadically.
What might be causing this?
Any ideas.
- PhilMayorSuper Hero
Can you post a slide, this normally happens if something is not selected and you press submit
- EttoreVecchioneCommunity Member
This happens when a user has made a selection and not otherwise.
I have attached some slides as requested.
Many thanks.
Hi Ettore and welcome to E-Learning Heroes! You mentioned that this happens sporadically and I'm not seeing it in the file that you shared.
I did notice that the second slide you shared, has the feedback set to 'By Question', which could cause this pop-up to occur when the wrong answer is selecting as opposed to just scoring it:
- EttoreVecchioneCommunity Member
Leslie,
Thanks for the pointing this out. I will check all my slides and correct accordingly and test once again.
Hopefully I will no longer get a "Invalid Answer" popup when a user submits a question slide with a selected response. If happens again, I will send support the full story file.
Many thanks for now.
- SteveGannonCommunity Member
Ettore, you may also want to check in the triggers panel to be sure you don't have a trigger erroneously set to submit the interaction when the timeline ends.
Sounds great Ettore! Thanks for the update
- EttoreVecchioneCommunity Member
My triggers are not set to submit when the timeline ends.
One thing I have noticed is this: all the slide now work well when single clicking on the submit button, however, every time that I double click the submit button, I get an "Invalid Answer" popup. This happens on about 60% of the slides.
Is this a problem with the Storyline player?
I can post the entire quiz if necessary.
By the way, I have tried a demo articulate quiz and this happens on some slides as well:
http://www.articulate.com/images/products09/product-files/quizmaker/EmpSatSurvey/quizmaker.html
NOTE: This happens on Question 2 ( the ranking question). I just rank one item and double click submit it fires off the "Invalid Answer" popup always.
Hi Ettore! Looks like Justin is assisting you with this question here.
- SarahKett-ba12eCommunity Member
8 years ago and it's still happening? Hmm. I need some help! If a user clicks anywhere on a freeform quiz slide, they get an Invalid Answer pop up. How do you fix this? Thank you!
- PhilMayorSuper Hero
Normally a build error, can you post the slide?
- SarahKett-ba12eCommunity Member
Hi Phil, I sent you a message! Many thanks!