Forum Discussion
Issue playing courses with video on Mac OS Ventura with Safari
Hello,
I'm just wondering if anyone else has encountered this issue. We are currently triaging an issue with courses that contain video (MP4) - basically, if a user is on Mac OS Ventura 13.2.1, us...
Hi, Claudia!
Thanks for reaching out. First, you'll want to make sure you have the most up-to-date version of Articulate 360. After updating the Articulate 360 desktop app, you can then update your authoring apps, such as Storyline 360. You can learn more, here.
If you're still experiencing an issue updating the app, please let us know and we'll be happy to help get this figured out!
The revision worked for Safari until now. The version somehow reverted back to an older version 3.71.29339.0, and now the course will not launch. This is a big project for actual Apple the company. They only use Safari. I have tried to sign in to the desktop 360 app but it puts me in and unless “sign in” loop. And can’t get to the update screen to see if it is available.I have cleared cache, rebooted, etc. Please help. Thank you for your assistance.
Best Regards,
Michael Caincross
