Forum Discussion
Line style width increases when object is copied
Hello,
I had formatted a caption in Storyline a certain way, and wished to continue using the same format and size on subsequent slides. It dawned on me that it wasn't the same though: each time I copied it, the width of the line border around it was increasing. If I copied the copy, and then copied that, the changes in width became quite dramatic: the original width of 5 px became 11, then 24, 54, 120, 268, 595, 1322 (at which point the border took up the majority of my screen), etc.
I know how to fix this issue- if I manually go back to the original caption and adjust the width of the line (even if I just type a new '5' over the current 5 px), then any copy made will stay at the 5 px width. I was just curious if this was a bug or an intentional design, and whether or not anyone else had ever encountered it. I'm not sure how it happened to me, as when I create a new caption and copy it the issue isn't reproduced. It has happened to me a few other times though, so this isn't an isolated occurrence.
Here's a quick screenshot, showing boxes with widths of 11, 24, 54 and 120, copied and pasted sequentially from a caption with an original width of 5.
- ColinLambert-a9Community Member
I am also running into this issue when I copy/paste a rectangle to make an outline to highlight something on the screen. It is very frustrating and taking a lot of my time to fix for every slide.
- DorisDenggCommunity Member
I've also had this issue for a long time. It would be great if you could finally fix it.
- AshleyWard-4fd2Community Member
The only answer I have gotten is to ensure there are no spaces in your document's save title and edit the shape's outline weight in the Format Shape menu.
If I change the weight of the doubling shapes in the Format Shape menu, it takes care of the issue 75% of the time.
I was also told to update my program after updating it two days prior, and so on. At this point, I remake any shapes that the Format Shape trick does not fix and throw my hands up because, apparently, this is our fault and "not a program issue."
- EmilyMancusoCommunity Member
Hey Ashley - came here and found this thread because I was just fed up with it happening over and over. (which btw, I use all underscores in my file's name by default so that answer is crazy).
I'm baffled that a shape element with a specified stroke weight that is then copied and pasted would then have the backend code allow those settings to change... but looks like it's been a gremlin in the code for over a decade.It's definitely a programming issue, but most likely since it's something irritating and easily fixed it's put at a lower priority for other bugs with each update.
Frustrating for sure - you're not the only one having to work around it - I'd like to see it fixed too. Hang in there! :)
Hello Doris,
Thanks for reaching out. This post discusses several issues, so I want to ensure we address your concern properly. Can you please provide more details on the behavior you're seeing? We're happy to help look into this for you!
- AshleyWard-4fd2Community Member
She is seeing what is reported above over and over. Randomly, if you copy and paste a shape, the outline weight doubles. If I do an image edit and change the outline weight, it sometimes fixes the issue; sometimes, it does not. The issue is not with every shape, so I can be working and then have to go back over five slides and fix 20 shapes because I didn't catch the error early enough.
I reported it and was told it was my fault; my file must have been corrupted in only this one way, and I had my case closed. I reported it again and was told to enter the line weight in the image format pop-up box instead of in the drop-down for every shape, and my case was closed. It happens in new files and refurbished files.
Please take this seriously; several people have reported this, and nothing is being done in response.
Hi, Stacy!
I'm sorry to hear you're experiencing a similar issue! I don't see an open support case, but I'm happy to open one on your behalf if the issue persists! It would be helpful if we could take a look at your file to investigate what's going on.
- StacyJohnsonCommunity Member
The support portal seemed to be offline on Tuesday - I'll try again tomorrow when I have some time!
Stacy
Stacy A. Johnson (she/her)
Senior Education Specialist
Center for Individualized Medicine
johnson.stacy3@mayo.eduHi Stacy!
Sorry to hear you had trouble accessing the support page earlier this week! We identified an issue where some users were unable to access pages on Articulate.com. We've implemented a fix for the issues, and things are loading normally now.
I've created a support case on your behalf so our support engineers can take a closer look into the behavior you described. They should be reaching out to you shortly!
Also, it looks like part of your e-mail signature came through when you replied via e-mail. You can remove that if needed by clicking ‘Edit’ beneath your response.
- Here’s a quick Peek video if you need help.
- StacyJohnsonCommunity Member
Was this ever resolved? I have the same issue.
- AshleyWard-4fd2Community Member
I was told that I needed to open the object details and change the line width from there and the issue would not continue. That the issue was a corruption in my file. It was not fixed without my continuous intervention. Please formally report it; they said that it would only be addressed if a certain number of people reported it.
Best regards,
Ashley Ward
Technical Training and E-Learning DeveloperMobile +1 385 463 8210
ashley.ward@flsmidth.com- StacyJohnsonCommunity Member
Thank you, Ashley, I will report it. It happens in multiple files of mine - I wonder how I corrupted multiple files.
- AshleyWard-4fd2Community Member
I am having this issue a lot. I use files saved and resaved under a different file name and often copy components from other slides. Maybe those are the actions causing the issues?
Here is what it looks like.Hello Ashley!
Thanks for reporting this in a case as well! You're in good hands working one-on-one with our support engineers. Please expect one of them to reach out to you shortly via email.
We'll continue the conversation in your support case, but I'm happy to assist further as needed!
- BernadetteNeal-Community Member
I am having the same issue as described in the original post.
I had created a project using a rectangle shape that had no fill, but had an outline weight of 4px.
I needed to create several projects with the same look and wanted to keep the exact same shape in each. So I just did a "save as" of the first original project and renamed it each time. I opened one of these "new" projects and tried to...
1) copy the shape using the right click menu
2) duplicate the shape using ctrl+d
3) duplicate the shape by clicking on the shape, holding the ctrl button, and dragging.
In each case, the outline of the object kept duplicating. So, the original shape had an outline of 4px. The first copy made it 8px. When I copied the first copy, it made it 16px. And so on.
The "solution" is to completely start from scratch in creating the shape for each project.
So, I'm wondering if doing a "Save As" of the original project has something to do with this odd occurrence.
Hello Bernadette,
Sorry to hear that you ran into this issue. I'm not seeing the same thing on my end when I followed the steps that you shared, so there's a chance that a specific set of actions need to be performed in order to properly observe this behavior.
To troubleshoot the issue, try doing a repair of Storyline 360 to see if this helps address the behavior. If the issue persists, would it be alright if we asked you to make a recording of how you are arriving at the issue so we can attempt to replicate it? Here's how:
Hi Maren! ☺️
I'm happy to help you out! Can you please share a screen recording of what you’re experiencing, since we haven’t been able to reproduce this issue on our end?
Thanks so much!
- maren_westCommunity Member
I am also experiencing this when I use the Format painter. I had a defined line weight but it increased it
- DeniseSchelskyCommunity Member
This is happening to me as well, and I also had defined weights. If I go back into the formatting, and re-define the line weight, then it lets me copy it without anything changing. I have several objects that are grouped, and it adds weight to some (but not all) of the components within the grouped object. I have to fix this in so many places that I might as well start from scratch. If I just Duplicate the slide, it copies correctly. But if I duplicate the layer, it increases the weights the same as when I copy and paste the object. (I am on 3.50.24832.0)
Hello Denise!
Sorry, you're running into this issue as well! Are you finding this specifically happens with grouped objects? Our Support Engineers are best suited for finding the fix to this behavior, and you can reach out to them in a support case. It would be helpful to attach your .story file so they have a file to test.
- JamesBretzlerCommunity Member
Yeah, this is happening to me as well. I had defined weights already and have been using the same text boxes (copies and pasted) to build out 8 different courses without issue (Save as the project, gut it and rebuild with the same infrastructure), and then it started to do this. I tried reinstalling Articulate360, it didn't change anything.
Hello James!
Thank you for bringing this to our attention! I just tried this same on my end, copying and pasting text boxes, and I do not see any change in the line style. I am using Storyline 360 (Build 3.53.25436.0). Are you using this version as well? I'm happy to take a look at your file as well. You can either attach it to this discussion or upload it privately in a support case.