Forum Discussion
Looking for Course Troubleshooting - 1:1 sessions
Does anyone offer private, virtual 1:1 sessions to assist with Troubleshooting? Specifically have a complex interactive quiz that is not correctly counting a numeric variable, which is affecting the ability to pass the assessment when a specific value in the number variable is reached. My team has already tried reaching out to Articulate support and have been working with them, but still not able to resolve.
Hello Gretchen
You can reach out to us and we can see if we can help . . . yukonlearning.com. I am curious about where things were left with support. Was a case created? You can reach out to me directly at price@yukonlearning,com
I don't offer 1:1 sessions. But I'll point you to this Troubleshooting webinar that I presented last year:
https://training.articulate.com/webinars/ensure-smooth-sailing-in-storyline-by-following-8-pro-tips
Based on your description, you might want to go immediately to the Right Values section. At about the 35-minutes point, there's an example of what can go wrong with counting numeric variables.
Good luck with your troubleshooting!
Thank you Judy - will take a look. Appreciate your assistance.
