Low on Memory?! Cant save!

I am also experiencing the same king of issue.

I am working on screen capture course, with about 350 slides, and I see the problem when:

1- adding new content
2- copy and paste audio files between slides

3- copy/duplicate a slide

4- action fine tuning on videos (the operation starts, then it fails to save the new edited video into the slide and program freeze..causing me to force Storyline's closure

I was working with iMac with i5 Win7 64GB 4GB RAM, running windows on Virtualbox

I arrived at the point where I cannot insert a new slide, cus ev'thine I saw an error message.

I tried adding 4GB RAM more.

The problem has been solved for parts 1 and 2. Errors 3 and 4 persists.

I will try Jonathan's suggestion..

I love using Storyline, but that said I'm not so confident with hardware and I cannot give an answer, but I am wondering why a new and important software such as Storyline is, has been built for a limited use with new OS, causing problems to users.

Christine, are their any plans to release Storyline in a 64 bit version? This would solve these problems by allowing for much more memory to be available to apps like Storyline.

Good Morning Heinrich,

I've actually spoken to one of our own Super Heroes in QA about this issue. From what I understand, the resolution for this is already in the works. In a future release, or possibly even an update, this problem should be resolved. This is certainly good news for me, and hopefully everyone else following this thread!

Also, while the fix that was posted earlier may resolve the issue for some, it's not a method that's supported by Articulate. I'm certainly happy to hear that it's helping some people experiencing this issue, I just need to remind everyone to take caution and keep in mind that this is a third-party program that was not published by us. 

I'll definitely keep an eye on this topic and update the thread with any information that comes my way.

Thanks, have a great day!

Hi Christine,

That is promissing news! SL is e beautiful piece of software but there should be 64 bit support. I have been reporting on several occassions about this problem (my system Win7, 64 bit, 16 Gb) and it is good to hear that your team is taking it seriously. I have installed the patch some time ago (an earier message on the forum) and it does not do the trick for me.

Can't wait for the 64 bit update or new release (and willing to pay for it to get rid of this problem as it it costing me money now anyway.)

Take care and regards,

John 

Fully agree Jonathan,

I can not make vague promisses to our clients. They are now in a stage of re-considering as they put it politely.

Hope that the Articulate team gets cracking. (I feel confident that they will

Cheers,

John

This is happening on the majority of my large projects now. I would hope there is an update soon and we don't have to wait for a whole new release.

This is costing us a lot of time, its hard to concentrate on a slide knowing that on completion you may not be able to save... I would prefer this fixed over new features.

Hope this is been considered by the Articulate team.

Hi everyone, 

Just wanted to reiterate what Christine shared: This is something our QA and development teams are aware of, and they're working really hard so that Storyline can handle large projects with more ease in the near future. We don't have any insight to timeframes for updates, but you'll want to enable the "Check for updates at startup" feature in Storyline to be notified when new updates get released.

In the meantime, we apologize for the inconvenience this is causing and look forward to sharing the update with you. Thanks for understanding.

To add on or clarify what the issue is, and correct me if I'm wrong.

Win 32bit only reads up to 4gb of ram in the computer.  Win also allows an individual app to access up to 2gb of that ram, by default.

Hi Peter,

Thanks for your feedback on behalf of Articulate! As always I feel confdent that you will solve the problem (hope soon)!

Best of luck and cheers!

John

This is great news thanks!

I think you should probably look into how much RAM Storyline uses, seems excessive...

If I add the same amount of slides in Powerpoint with no interactions on both obviously and the same styles Storyline uses way more memory. How come?

Dan