Forum Discussion
Matching drop-down graded question - not working with PC touchscreens
We are currently beta testing/piloting our latest course, and one tester reported that he was unable to use the drop-down menu for the matching questions on his touchscreen device. During our testing, we confirmed that the feature works properly on iPhones, Android phones, and iPads. However, when we attempted it on a non-iPad tablet and on my laptop’s touchscreen, the drop-down menu did not respond.
I have been scouring this site as well as the internet in general, and I haven't found anything to help. Has anyone else run into this issue? Am I missing something? Any assistance is welcome. We use this type of question several times through the course, and if I don't have to rewrite them all, that would be great.
Thanks for your assistance.
Hi everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 128, we've included important fixes and new features. We've released a fix for:
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Matching drop-down questions didn’t respond to taps on iOS 27 devices.
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help.
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11 Replies
Hi everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 128, we've included important fixes and new features. We've released a fix for:
-
Matching drop-down questions didn’t respond to taps on iOS 27 devices.
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help.
While I am thankful this did fix the IOS issue, can you tell me if it fixed the same issue for PC tablets/laptops (i.e., Surface)? That was what our original post covered, not about IOS, which later became an issue. This is still an important issue, since Surface is still a popular option for people. Please let me know if the issue has been fixed for Surface and similar computers, if not I would prefer this issue to remain open and not completely marked complete.
Thank you.
Hello, does this mean for any existing items we need to open them back up and republish them in the updated app? Is there anything else we need to do before publishing to make sure it has the updated functionality?
Thanks!
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Thank you for the update. I was genuinely surprised to encounter this issue. While I understand that the iPad is often the preferred device, not everyone has one, which makes this an accessibility concern rather than just an inconvenience. One of my testers, for example, would not have been able to complete the course without access to another computer.
Even though we are in 2025, our membership spans more than 360,000 individuals across all demographics—ranging from the very young to the not-so-young, and from those in major cities to those in remote, rural areas. To address the problem, we converted the questions to multiple-choice, but this unfortunately added to the overall course length.
Again, thank you, and I hope to see this addressed soon.
Hi! I've also been searching for this and came across this post. I'd just like to add in that we have experienced this bug (?) as well. When testing drop down boxes on a laptop touch screen, we aren't able to interact with it. Hopefully we can get some light shed on this issue from Articulate as it's definitely not ideal.
AliceLutrey-9a8 and SaraMcGuire-d23, Thanks for chiming in! You’re not alone! Others have run into the same thing with touchscreen laptops. These devices don’t trigger the mobile player in Storyline, so touch gestures (like tapping dropdowns or swiping) don’t always work as expected. We’ve shared this with our Product team as a feature request and are monitoring how it impacts folks. We really appreciate you adding your voice here!
Hi LaurenDuvall & team, with the latest i0S/iPadOS 27 update, the dropdown function no longer works on iPhones/iPads either - see below troubleshooting table.
I understand from your above comment that this could be due to the mobile player not being triggered. As the majority of our workforce uses iPad, this is significantly affecting some of our courses.
Can the team please investigate this? Thanks.
Test Device / OS Result SCORM launched through SuccessFactors iPad – iPadOS 26 ✅ Working SCORM launched through SuccessFactors iPhone – iOS 26 ✅ Working SCORM launched through SuccessFactors Android phone ✅ Working SCORM launched through SuccessFactors iPad – iPadOS 27 ❌ Dropdown not working SCORM launched through SuccessFactors iPhone – iOS 27 ❌ Dropdown not working Articulate Review link iPhone – iOS 26 ✅ Working Articulate Review link iOS/iPadOS 27 devices ❌ Dropdown not working Safari iOS/iPadOS 27 ❌ Dropdown not working Edge iOS/iPadOS 27 ❌ Dropdown not working New basic test course, freshly published iOS/iPadOS 27 ❌ Dropdown not working Existing real course, republished iOS/iPadOS 27 ❌ Dropdown not working Modern player iOS/iPadOS 27 ❌ Dropdown not working Classic player iOS/iPadOS 27 ❌ Dropdown not working
