Forum Discussion
Ownership of Rise Courses
Is there anyway to get ownership back or will there be a feature to get ownership back after transferred. For instance, if I transfer a Rise course to a co-worker and they somehow are not in the office or unable to access it, how can I get it back?
74 Replies
Hi, we have a single user licence holder who has left the business and we now need to transfer their Rise courses to another team member. I understand I cannot do this even when I add the Rise leaver in as a team member on our Team Licence?
Can you advise how we move these modules over to our team licence please?
Thanks
Ruth
Hi Ruth,
If this individual is no longer with the company, do you have access to their email connected to the Articulate ID they used to create the Rise courses?
If so, I'd follow these steps to access Rise courses for a user that's no longer a part of your organization with some help from your IT staff.
1) Ask your IT staff to temporarily forward the user's email address to you or to grant you temporary access to their email account. You'll need this to complete step 3 below.
2) Add the email address to your Articulate 360 Teams account as a user, temporarily.
3) Reset the user's Articulate 360 password here: https://articulate.com/aid/reset-password
4) Sign into Articulate 360 with the user's email address and new password: https://360.articulate.com
5) Transfer ownership of each Rise course to another user on your team: https://community.articulate.com/series/157/articles/rise-working-on-a-course-with-other-team-members#transfer
6) When you're done, you can remove the user from your Articulate 360 account.
To avoid this scenario going forward, we recommend asking users to transfer their Rise courses to new owners before leaving the team, if possible.
Same here. I'm on the West Coast and the "owner" is on the East Coast, so I can't do anything until tomorrow morning when I ask him to do things for me. What a bottleneck!!
I want to add my voice to those who are requesting a solution to this problem. I can already anticipate the response I would get from IT if I asked for temporary access to former employee's email address. It would be a resounding NO! Also, depending on why the person left, they may not permitted legally to transfer the email address. Doing so, could open up a whole lot of problems.
I'd like to add my voice to this request too. We are a large team and can have three people updating things at once and the last one in usually publishes but we now have to go back to the "owner" to get that done. Also as a collaborator I can't then add in another collaborator, again I have to go back to the owner. We are not all in the same office so we'd like a central spot to keep all our rise courses as it is if someone in another office is asked to update a resource they have to email everyone to find out who the owner is to give them access, we thought as a team account we would be able to access all of our Rise lessons regardless of who "owns" them. I'd like to see a working spot that only I can access then publish or move to a team spot where anyone could access, update and publish from.
Hi all,
We understand how important it is to simplify how training teams work together. It’s top of mind for us as we work on new Rise features. And, I will make sure your feedback gets to our product team.
Right now you have a couple options when it comes to sharing a course with a coworker.
- You can share a copy of the course.
OR
- You can transfer ownership of the course.
Both options will allow you to export the course as needed.
We have a feature request logged to allow collaborators to publish courses alongside the owner. I don’t have any timelines on this feature, but we’ll update here when we do.
Thanks, we are learning to work within the restrictions. While we can share or transfer ownership, I think for us it's having a central spot we can keep all the working files so anyone in the team can pick up a job and edit it without having to go back to the original owner. Look forward to hearing how things work out.
Martika,
I appreciate the response to the thread and the update. I hope that there
will continue to be a focus on addressing this issue. While the two options
you shared do provide some initial solutions for the problem, they really
are not optimal for most "team" type situations. The first option does not
work. It is kind of like back in the day before Google Drive and other
cloud-based Web 2.0 collaborative tools where one would create a Microsoft
Word document, attach it to an email, and send it out to co-workers. If the
attachment was sent to me, I could make changes and updated it but those
changes would not be seen by everyone else on the team. This could lead to
multiple versions of the same object floating around which would really
complicate things.The second option is better. Yes, the capacity is there for all
collaborators to be able to simultaneously make edits to the learning
objects, however, if the one person who is the owner is not able to come to
work for a period of time or is no longer with the company, then the
updated lessons cannot be published.There really does need to be a way for multiple people to edit and export
content instead of only allowing one person to do so.Thank you,
Chris Smith
An issue I'm currently struggling with is contractors who build Rise courses for me. I really want to add them into our team account so they can access templates etc. Doesnt seem like this is possible, other than buying more licences for my team so there are 'unused' seats.
Contractors can send me a copy once they're done, but it would be nice to be able to monitor progress from the team account.
Just checking back in on the progress for a solution to managing Rise content. I am hoping there is a timeframe in which this will be addressed.
As mentioned before an ideal solution would include the ability to have an administrator type account that has access and permissions to all content created using an corporate purchased license. Most organizations expect to have access and oversight to any data and content created in their work environment.
In addition a solution is needed that makes it easier to handle situations for moving content between accounts in situations such as personnel changes or perhaps contractors that initially create content that will later be maintained by a full time employee.
Finally, it is important to not have functionality halted due to restrictions resulting from ownership limitations.
Appreciate all your efforts in addressing our concerns.
Thank you,
Mary Anne
Hi Mary Anne,
Thank you for sharing your feedback here.
I don’t currently have any updates, but you are now subscribed to this conversation which means as we share updates here, you’ll automatically be notified.
We do have feature requests logged for making it easier to transfer courses among teammates and for the ability to give publishing rights to non-owner collaborators. It sounds like you have some other ideas about how to make collaborating in Rise easier - would you be up for telling us more about them in a feature request?
If there is anything else I can help with please reach out!
Adding my voice to those who are asking for this feature sooner rather than later. We have a large amount of contract/contingent workers, working in a heavily regulated industry, and so the workaround of having our IT reactivate the email of the person who's left is not an efficient or timely option for us. The only sure thing I can think of right now is to have every developer on our team use the same password so that we can log into each other's accounts - and obviously that's not the best idea even without the regulatory environment we work in!
Thanks for chiming in and explaining why it's so important to you, Catherine! That's super helpful. I added your voice to the feature request.
I don’t currently have any updates at this time, but you're now subscribed to this conversation which means as we share updates here, you’ll automatically be notified.
In the meantime, if there's anything else I can do to help, please let me know!
Is this feature going to be added? It's been more than a year since this thread started.
Kind regards,
David
Hi David,
Yes, we're actively working on this feature. Unfortunately, I don't have an exact ETA for you right now but I'll be sure to update you as soon as possible.
Thanks for your understanding and patience.
Allison
Hi everyone,
Good news: we just released some new features that are going to solve a lot of the pain you've points you've brought up in this thread.
The first one allows you to assign different roles for different users. Here's a video that shows how that works.
The second one makes it easy to transfer Rise 360 content from one team member to another when someone leaves the team.
Check out this video to see how it works and this step-by-step tutorial for more details.
And these aren't the only cool features we released today! Visit our what’s new page for the full list.
Let me know if you have any questions or comments. :)
We have already been testing the new management features out this morning
and this is just what we needed. Awesome job Articulate! This will save us
hours of work and headache. Thank you so much!Chris
