Pause is triggering before cue point
In articulate Storyline, I have a video that plays in the base layer of the slide. I have another layer in the slide for controls with play and pause button, which plays and pauses the timeline on ...
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It sounds like you are pausing the media rather than the base layer timeline. Attached is my example. There are blue rectangles to help count off the seconds. The Base Timeline will pause when it reaches 6 seconds. Click the pause button any time before that to see how the base timeline paused. Then click the play button to resume.
I used a transparent shape to prevent the learner from clicking on the video, which pauses it. You can also use the layer properties to restrict the learner from clicking on objects on the base layer.
See attached.
