Forum Discussion
Play and Stop buttons greyed out in Timeline
Sometimes my Play and Stop buttons are greyed out (and can't be used) in my Timeline in Storyline. What could be causing this, and how can I reactivate them?
Thanks!
Hello Everyone! ✨
I'm happy to share that we have released a new update for Storyline 360 (Build 3.76.30446.0).
In this update, we have implemented a fix for:
- Timeline preview buttons weren't always clickable.
As a first step, I recommend updating Storyline 360 to the latest version. Here's how:
If you have any questions, please let us know in this thread or privately in a support case.
Have a great day!
Hi John!
Unfortunately, the inconsistency has made it difficult for our team to reproduce the issue. It would be helpful to attach projects that are affected by this bug. Would you mind sharing a course with us, so that I can add it to the report?
You can do so by using the "add attachment" button in this discussion. Or you can share the file privately by using this link.
Hi everyone,
Good news! We fixed the issue you reported where the:
Timeline preview buttons become disabled while working on a file
Be sure to install the latest Storyline 360 update to take advantage of all the recent features and fixes.
If the problem happens again, please record a Peek 360 screencast for me, and I'll be happy to help or you can always work directly with our support engineers here.
That's great, but what about the numerous Storyline 3 users (including myself) who also reported this issue?
I'm looking for this bug to be fixed, too. Thanks for keeping the conversation current.
Hi there, Andrea. I appreciate you checking in!
We're continuing to support Storyline 3 with bug fixes periodically. Our process for updating Storyline 3 is different than it is for Storyline 360, so they won't be in sync. We do occasionally release fixes between updates, but that can introduce risks, so we undertake that only in limited circumstances.
You're in the right place, and we promise to update you on all developments!
Obviously not fixed yet. I am experiencing the same issue. It just came out of nowhere as I was working on a file, I was working on one slide and when moving tro selecting another slide, suddenly the play button is greyed out.
Any real solution in the horizon to this issue?
Hello Ulises!
Sorry, you've run into this issue with your project! We've logged this as a bug in Storyline 3. Are you working in Storyline 3 as well?
It would be helpful to test the project you're working on. Would you mind uploading it to us using this secure upload link? You'll hear back from our team as soon as possible.
Same issue. Windows 10. Storyline 360.
Hi there, Ellen!
Thanks for sharing your findings, and I'm sorry this problem resurfaced. We'll need to take a second look here.
- Which version of Storyline 360 are you using? Click the Help tab and then About Storyline.
- Could you share a copy of an affected file with us for testing? Simply use this private link to send it to our Support Engineers.
This is still an issue. I'm on Storyline 360, I update every time I'm notified, but it's not fixed. I've tried all the solutions listed. This time the only thing that worked was shutting down all the programs on my computer and restarting the computer. This has driven me crazy for years. Just in case another program could be interfering, I have the following programs running on my computer at the same time - Microsoft Office 365 ProPlus - including Outlook, PowerPoint, Word, Excel, and Teams.
Hi Linda!
I'm sorry this is affecting your workflow! It sounds like you're using the latest version of Storyline 360, Storyline 360 (Build 3.49.24347.0), and the only thing that has worked is closing all programs and restarting the computer.
Is this happening with all projects or a specific project? I want our Support Engineers to step in to offer their expertise. You can connect with a Support Engineer to start troubleshooting. I'll keep an eye on your case to see how it progresses!
The issue seems to be random. I will make notes as it happens about what is open, what is in the project, etc. Maybe that will lead to a clue as what the issue is. I'll keep my eye on this thread to see if someone else has any "hints" as to what the issue might be.
Sounds great, Linda.
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
