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PHOEBEFORTUNE's avatar
PHOEBEFORTUNE
Community Member
4 years ago

Preview not working 360

Hi, since the update yesterday I have been unable to preview a piece I have been working on in 360.  It will allow me to preview individual scenes except the assessment scene, at which point it just buffers. Which is what it does if I try preview the full module.  

 

  • Hi Phoebe,

    Thanks for sharing your experience. It seems like the assessment scene is the trouble here as you can preview all other scenes. 

    A few items to look out for are any unassigned triggers or corrupted items within the assessment. A couple of tips to try:

    1. Preview each slide in that scene to see if one stands out as the culprit.
    2. Import that scene into a blank file and see if any slides are erratic.

    Our support team can also lend a hand if you're able to share your file!