Forum Discussion
PierreDIONE
8 months agoCommunity Member
Problème interconnexion entre mon compte articulate et storyline 360 auriez vous des solutions à me proposer
Problème interconnexion entre mon compte articulé et storyline 360 ; Auriez vous des solutions à me proposer SVP ?
Hello Pierre,
Sorry for the trouble accessing Storyline 360. I appreciate the screenshot.
Please reach out to your IT team to check if the domains listed here are accessible on port 443. If the issue persists, could I have you connect with us in a case so we can determine what's happening? We'll reach out soon after we hear from you!
Hi Pierre,
We found that the problem you encountered is linked to a bug where you couldn’t use your default browser to sign in to the Articulate 360 desktop app. We released a new version to fix that issue. Here’s how to apply the fix.
- Uninstall the previous Articulate 360 Desktop App software update (build 1.86.32028.0).
- Download the latest Articulate 360 desktop app here: https://360.articulate.com/downloads
- Go to where you downloaded the file (usually the Downloads folder), right-click the articulate-360.exe file, and choose “Run as administrator.”
- Launch the Articulate 360 desktop app and sign in via your browser.
Please let me know if you have any questions.