Forum Discussion
Problems with Player Preview and Course load after HTML5 and/or SL file update
Greetings Everyone. This question has been asked several times, but no-one has asked it, per the peculiarities of my problem. (and the cited solutions at those other times were not applicable here)...
Hello Terry,
I appreciate you reaching out and sharing all these details of what you're experiencing. I understand you're facing quite a few issues, and we're here to help you.
From here, I'd like for our support engineers to step in and troubleshoot this with you. They are experts and will be able to provide insight. You should have received an email from me confirming that I've opened a case on your behalf. I understand you need permission to share any troublesome files, so I included a private upload link in the email.
Stay tuned, and someone from my team will reach out soon with the next step!
