Forum Discussion
Question Slide Not Loading
One of my scenes keeps freezing right as it goes into the quiz. It seems to just freeze mid-transition from the regular slide to the first question. I removed the question bank and just used individual slides but it does the same thing. The knowledge check title slide has one trigger to move forward when the next button is clicked. Has anyone encountered this issue?
I also have a results slide, would that affect this?
Thanks!
Hello Valerie!
I'm happy to help! It sounds like the loading icon appears before the quiz, whether the question is located in a question bank or not. It's hard to pinpoint what is causing this issue without seeing the file. With your permission, I'd like to look at your project to understand what you've created so far. You can either attach it to this discussion or upload it to me directly.
Did you find the answer?
Hi, Jessica.
It doesn't look like Valerie submitted a case or a copy of their project, but I'm happy to help you troubleshoot!
Are you also experiencing freezing/crashing on one of your quiz slides?
Let me ask you a few questions to narrow down the issue:
- Are you working from a local hard drive? We don't recommend working with files on a network drive.
- Is this happening with one specific file or every .story file you add a quiz to?
- Have you attempted to repair Storyline 360? Here are the instructions.
If a repair doesn't solve the issue, I'd like to connect you with one of our support engineers. You can open a case here.
