Forum Discussion
Removal of the Black Screen at the start of the Articulate Storyline Module
Dear Articulate Team,
Hope You'll well!
We wanted a quick fix solution to the storyline module as to how can we be able to remove the black screen with the play button at the start of the module. (Please see the attachment for more details)
We wanted to represent our solution to the client without the black screen preferably OR at least be able to change the style of the page?
Your quick solution would be appreciated.
Hi, Ruby.
Thank you for reaching out!
Do you have audio or video on the first slide of your Storyline project? This article will explain why you see this behavior on modern browsers.
One option to avoid the Play button is to insert a blank slide as your first slide and add a trigger to jump to the next slide when the timeline starts.
Keep in mind that this will also be browser-dependent, and while it might show the slide without the Play button, it might still require the user to click on the screen to hear the audio.
You can also customize the black screen with the button by adding a cover photo. You can read more here.
I hope this helps!
Same issue here! After the recent update I am now getting the black play button at the start of EVERY slide preview, not just when you preview the whole project? This wasn't happening before the update? Very irritating! The fix about Inserting a blank slide at the front of the project is NOT working!
David,
It seems I'm not the only one having issue with the updates. I went back to an older version of Articulate because of so many issues that have been coming up with the new updates. Its a temporary fix but at least my courses are working again and I can finish my courses to meet my deadline.
This was really helpful thanks. I had the same issue and I had unchecked all the player options. Added a blank slide and triggered it to jump to the next slide when the timeline starts, it worked a treat!
I'm now having this issue after Articulate did an update. I didn't have it before. I don't have audio on my first slide only a start button. I also tried adding a extra screen to go to the next slide with the start button on that instead and I'm still getting the same thing. Any new solutions to this issue?
I've had a similar issue just recently, I have just one slide in my course and there are two layers with videos in each. I tried all the suggestions above but none worked to get rid of the big play button at the start so I rebuilt it from scratch to see where the problem started from and it seems that it all works fine (without any big play button) until I add the closed captions to the videos, either by uploading them or by typing them in manually. Once the captions are added I get the play button again. Is there a way around this? I really need to add the captions but also don't want to have that big play button. Putting a blank slide doesn't work for this - the only way I can get rid of the play button is to remove the captions!
Hello All,
I wanted to share that we are currently tracking a known issue where a play button shows even if there is no media file on the first slide and there is closed captions present in the slide. One workaround is to downgrade your installation to Storyline 360 Update 81.
I've added this community post to the bug report so we can notify everyone subscribed to this thread as soon as a fix is released, and we're very sorry for any inconvenience this bug may have caused!
Thanks Jose! Downgrading to Version Update 81 has now resolved the issues I was experiencing with the Play button appearing when previewing individual slides within Storyline! I await confirmation of the fix in due course!
Thank you for sharing that downgrading to Update 81 works for you at the moment, David! In the meantime, I'd like to share the article below on how we address bugs:
If you require any further information, please let me know!
For clarity Jose, this line "I wanted to share that we are currently tracking a known issue where a play button shows even if there is no media file on the first slide and there is closed captions present in the slide.", do you mean closed captioning in the project or on the first slide? I don't think there can be CC if there is no media.
Hi Michael!
I'm happy to jump in here and apologize for the confusion! Yes, the bug refers to Storyline projects with closed captions on other slides. Thanks for clearing this out!
If I may add to this, if you have an audio file on the slide right after that blank one, it will not play at first. I've also noticed that the black screen appears when there are static SVG files as well.
The issue isn't the black screen, it's the mandatory Play button.
If there's an audio file on the first slide, even on an untriggered layer, the black screen will appear. If you don't have an audio file on the first slide, but one of the second slide, that file will be muted if the first slide is progressing automatically. Basically, there must be no audio or video file at all on your first slide and its layers.
It has become a BIG problem, as screen readers CANNOT detect that black screen and the Play button.
