Forum Discussion
Rise 360 - Marker Text Box Issue
Hi - I'm hoping someone can help me with an issue that I can't seem to find an answer on by searching.
I have a labeled graphic that I have markers I'm using to point out and describe specific areas. On some of these markers, I have uploaded a video and have added closed captioning to be ADA compliant. When I did this, the expand screen button almost disappears (using Mozilla Firefox). This expand option is needed to view the closed captioning and also view the video or it's too small. Additionally, I tried viewing this using Google Chrome. It's worse. In Chrome, a picture-in-picture option appears before the expand screen option so the expand screen isn't an option.
Is there a way to enlarge the box of a maker style so all of the screen options are displayed properly? I just can't imagine this is how it "has" to be, so I am hoping maybe I'm doing something wrong. This is so simple to use this way and I do not want to have to create in Storyline or some other product and embed it that way.
I attached a document with the screenshots showing what I'm talking about.
Hello, UW Fast and Michelle,
I'm happy to let you know we released a new update for Rise 360! This update fixes the issue you encountered where the video controls expand beyond the container's width for labeled graphic videos. There's nothing to install for web apps. New features and fixes are immediately available, though you might need to export your Rise 360 course again.
Let me know if you have any questions about this update or the issue you reported.
Hi there, thanks so much for including those screenshots. I can see how that's creating a problem for your learners. I'll share this feedback with my team, and if we make any changes that will help you, I'll circle back to let you know!
Hi Alyssa, have you heard anything from the team about this yet?
Hi UW Fast! Sorry, no updates on this yet. Here's our current roadmap. If there are any updates, we'll keep you posted.
This is such a silly problem. I wish it was fixed already. I can't even use a labelled graphic as the marker text box covers the whole graphic.
Hello, UW Fast and Michelle,
I'm happy to let you know we released a new update for Rise 360! This update fixes the issue you encountered where the video controls expand beyond the container's width for labeled graphic videos. There's nothing to install for web apps. New features and fixes are immediately available, though you might need to export your Rise 360 course again.
Let me know if you have any questions about this update or the issue you reported.
