Forum Discussion

AgataBednarz's avatar
AgataBednarz
Community Member
4 years ago

Rise 360 - photo adding issue

Hi,

I am new to Rise 360. In the course I've used 3 columns option and want to add photos to those columns, but every time I try to upload them I get an error. Photos from the Articulate library work but I cannot add photos from my computer. I tried with different internet connection, different photo formats [jpeg & png], but every single time there's an error. Any advice on what might be the issue?

Thank you

Agata

rise 360
  • MagdaMarcisz's avatar
    MagdaMarcisz
    Community Member
    4 years ago

    Hi Agata,

    There is a range of possibilities that can cause media uplaod errors. Here are the troubleshooting steps you can try that come to my mind:

    - Make sure your browser is up to date
    - Clear the browser's cache
    - Try to upload the photos in Incognito/Private mode to disable browser add-ons
    - Try using a different browser
    - Rename the files (make the name of the files short and without any special characters)
    - Shorten the folder path to the files (try to uplaod them from your desktop)

    Regards,
    Stefan

  • AgataBednarz's avatar
    AgataBednarz
    Community Member
    4 years ago

    Hi Stefan,

    Thank you for your advice, but I am afraid it still doesn't work. I have tried all of above and still experience the same issue. Any other ideas on what to try?

    Thank you

    Agata

  • AgataBednarz's avatar
    AgataBednarz
    Community Member
    4 years ago

    Actually, never mind - I am going to go back to Storyline anyway as there are some other features that do not work. Thanks anyway!

     

  • AlyssaGomez's avatar
    AlyssaGomez
    Staff
    4 years ago

    Hi Agata! If you decide to use Rise 360 again in the future and you have more trouble importing images, please let us know! We'll be here to help. 

  • nicolefrancke's avatar
    nicolefrancke
    Community Member
    4 years ago

    Hello, I cannot access any photos on the content library for  Storyline 360. I have a license and installed the Articulate suite. In Storyline 360 v3.53.25436, I see characters, videos, icons. I cannot insert illlustrations or photos. The images do not show up and when I click Insert, I get a selected illustrations were not downloaded successfully message. How do I get access to these features?

    • hazelB's avatar
      hazelB
      Staff
      4 years ago

      Hi Nicole

      Sorry to hear you've run into trouble with Content Library for Storyline 360. 

      Please start by checking the network endpoints and ports detailed here. You would need to enlist the help of your IT department to help with that.

      I'd also like to let you know that this discussion thread is about Rise 360,  if you have issues regarding Storyline, you can post your Storyline queries here so that the correct team will see it right away. Thanks!

Related Content