Forum Discussion
Rise 360 Challenges: Saving, Video Loading & AI Avatar Limits
Hi everyone,
I wanted to share some of the challenges we have been experiencing while working with Rise 360 recently. We really like the platform and some of the new features are genuinely useful, but we’ve run into a few issues that are making the overall experience a little difficult.
One of the biggest concerns is content not saving automatically. There have been instances where we’ve made changes to a course, though they were saved as it always does, and later found that the changes were not retained. When you’re working on course development for several hours, losing changes like this can be quite frustrating.
We’ve also noticed that videos can take a very long time to load, which makes reviewing and working with video-based content quite difficult, especially when we’re trying to work efficiently.
Another area we’d really appreciate some improvement in is the AI Avatar Video feature. We understand that this is currently a Labs feature, and we’re excited about its potential. However, the available token allocation feels quite limited for a feature that is being offered as part of the platform.
Once the available tokens are used, there doesn’t seem to be a clear way to replenish or purchase additional tokens and continue using the feature. We also reached out to support regarding this, but unfortunately, we weren’t able to get a clear answer on how we could continue using the feature once the tokens were exhausted.
We completely understand that Labs features may have limitations and that the feature is still evolving. At the same time, if a feature is useful enough for course developers to incorporate into their workflow, it would be great to have a clear and practical way to continue using it, whether through additional tokens, a way to purchase more, or another option.
We’re sharing this because we genuinely see a lot of potential in Rise 360 and would love to make better use of these features. Hopefully, these points can help improve the experience for other course developers as well.
Would love to hear if anyone else has experienced similar issues or has found workarounds for them.
1 Reply
Hi MadhushreeB,
Thank you for taking the time to share such detailed feedback. I’m sorry you’ve experienced lost changes and slow-loading videos, especially after investing several hours in course development.
You mentioned that you previously contacted our Support team about Credits for AI Avatars. Could you share your case number? That’ll help us review what’s already been discussed and follow up appropriately.
Losing changes that appeared to be saved isn’t expected behavior, and we’d like to investigate that too. Could you answer a few questions to help us narrow this down?
- Is this happening in one course or multiple courses?
- Which browser and browser version are you using?
- Was anyone else editing the course at the same time?
- Approximately when did this happen, and what type of changes were lost?
For the video-loading issue, could you also tell us a few more details?
- Where are you seeing the delay—while uploading, editing, previewing, or viewing the published output?
- Does this affect every video or only certain videos?
- What are the affected video’s file type, approximate size, and duration?
These details will help us narrow down each issue. If we need a course link or source file, we’ll collect it privately through a Support case.
Regarding AI Avatars, the current experience uses Nova credits rather than the previous Labs allocation. Credits are used when you generate or regenerate an AI Avatar video. They aren’t consumed when learners play an existing video. Your account admin can view the available balance and usage, and additional credits can be purchased through your Articulate account representative.
You can learn more in our Understanding Credits guide and explore our AI Avatars tutorials.
Thanks again for sharing your experience. We’ll be happy to take a closer look once we have those additional details.
