Forum Discussion

MarkDenton's avatar
MarkDenton
Community Member
5 months ago

Rise 360 Matching quiz not displaying properly on MAC - Text not wrapping

I have two published scorm that have a quiz. The quiz contains a matching question.

When accessed from a windows PC all is well

When accessed from a MAC (OS - Sonoma 14.4.1 / Browser Chrome Version 124.0.6367.208 (Official Build) (arm64)) - Without clearing the browser cache - NO text in matching question / After cache cleared - text appears but does not show 2nd line and does not wrap. Text is overlayed as below.

Anyone got a fix?

Rise 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    4 months ago

    Hi Mark,

    Happy to help!

    I'd like to ask a few questions to help clarify your experience:

    Additionally, would you mind sharing your Rise 360 course's share link or Review 360 link here or in private by opening a support case for testing? We need to test your course to see if the behavior will appear on any Mac device.

    • MarkDenton's avatar
      MarkDenton
      Community Member
      4 months ago

      Hi Jose, thanks for the offer of help. We have subsequently tracked it down to the font. We have deleted it and reinstalled it and it all works now.

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