Forum Discussion
Rise 360 Matching quiz not displaying properly on MAC - Text not wrapping
I have two published scorm that have a quiz. The quiz contains a matching question.
When accessed from a windows PC all is well
When accessed from a MAC (OS - Sonoma 14.4.1 / Browser Chrome Version 124.0.6367.208 (Official Build) (arm64)) - Without clearing the browser cache - NO text in matching question / After cache cleared - text appears but does not show 2nd line and does not wrap. Text is overlayed as below.
Anyone got a fix?
Hi Mark,
Happy to help!
I'd like to ask a few questions to help clarify your experience:
- How are you accessing your Rise 360 course? Is it through an LMS? If yes, try testing in a different LMS like SCORM Cloud - can you replicate the behavior there?
- Have you tried accessing your course by publishing it to Review 360?
- Does the same behavior occur when you edit your Rise 360 course in Safari?
Additionally, would you mind sharing your Rise 360 course's share link or Review 360 link here or in private by opening a support case for testing? We need to test your course to see if the behavior will appear on any Mac device.
Hi Jose, thanks for the offer of help. We have subsequently tracked it down to the font. We have deleted it and reinstalled it and it all works now.
