Forum Discussion

chrisridley's avatar
chrisridley
Community Member
7 years ago

Rise blank screen issue

Hi All, I have a client who is having an issue when re-visiting a Rise course. It works perfectly and as expected when testing in SCORM cloud. Oddly the course launches fine but on re-visit they...
rise 360
GrenForonda's avatar
GrenForonda
Staff

Hi Tom! Did you choose to reset learner progress when they relaunch a course, as discussed here? If learners still see a blank screen despite this setting, please open a case with us here so we can look into this issue closely.

TomWhite-c03a2e's avatar
TomWhite-c03a2e
Community Member
2 years ago

Hi Gren 
Resetting the learners progress is an option but not ideal, we have found that versioning control is tbe best option within the LMS. Is there another possible soultion that Articulate could assist with.

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