Forum Discussion
Rise blank screen issue
Hi All, I have a client who is having an issue when re-visiting a Rise course. It works perfectly and as expected when testing in SCORM cloud. Oddly the course launches fine but on re-visit they...
Hi David!
So sorry for the trouble! We've found this is only occurring with specific Learning Management Systems. Which one are you using?
As for the bug, we still have this logged as a bug with our team and it's not currently on our roadmap yet.
With blackboard learn
Thanks for your reply, David! Could I have you connect with us in a case so we can look at your Rise project and conduct some tests with it? Blackboard Learn is not one of the LMSs we're monitoring with the open bug. I see that your case with us was from two years ago, and there might have been changes with Rise and Blackboard Learn LMS that may have contributed to the issue.
We'll reach out soon after we hear from you!
I'm interested in what you found out about this - we also have Blackboard Learn (Ultra Base Nav) with Original courses and it seems like the frequency of "blank" SCORM objects loading has increased. Should I also submit a case? The issue is it's very random - an object could work for one student, but not anothwe.
Hi Dennis!
Happy to jump in here!
As my teammate Eric shared, Blackboard Learn is not one of the LMSs being monitored by the bug report. It would be helpful to have a look at your Rise lesson and test to see if you are being affected by the same issue. I've opened a support case on your behalf so you can share it privately with our support engineers.
You're in great hands working one-on-one with them, and they should be reaching out to you shortly!
