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EileenFernandez's avatar
EileenFernandez
Community Member
5 years ago

Rise Closed Captions Not Working

Hello! I uploaded a video in Rise 360 that had closed captions created in Panopto, but there was no CC button on the video. I then uploaded a VTT file for it, and the CC button appeared but the captions did not when selected or deselected. I'm not sure which status is on/off. I added WEBVTT (per another discussion thread) to the beginning of the VTT file, but nothing changed.  I then realized that I needed to have .en.vtt in the name, so I added that and reuploaded.  Still no change. I've attached my VTT file if that helps.

Thanks for any assistance!

rise 360

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  • RichardColeman-'s avatar
    RichardColeman-
    Community Member
    3 years ago

    Hi there -

    I am having the same issue. We are publishing the course (using the default videos that are included with the course) onto a web server but none of the video captions are appearing. I can see in the exported that there are .VTT files appearing, but they are not playing.

    I too have made sure the .vtt file contains no commas where indicated but this has not made any difference.

    Any help would be appreciated as we have workarounds, but they're not ideal.

  • AlyssaGomez's avatar
    AlyssaGomez
    Staff
    3 years ago

    Hi there, Chris and Brad!

    Thanks for letting us know the captions in your VTT files aren't appearing on your videos. So sorry you're hitting that roadblock!

    Would you mind sharing your VTT files with our team so we can take a closer look? If that works for you, you can send them our way through this Support Case form. 

  • DavidMaddocks-f's avatar
    DavidMaddocks-f
    Community Member
    3 years ago

    I'm having the same issue with closed captioning not showing up even in the Preview. I cleaned up the .vtt file per the instructions in this thread but still no luck. What are my options?

  • KennetGonzal210's avatar
    KennetGonzal210
    Community Member
    3 years ago

    Hello - I am having a similar issue as well with several videos included in a Rise course and exported to SCORM imported to LMS.

    The closed captioning icon (cc) displays in LMS but no captions. 

    I have contacted Support.

    • AngeloCruz's avatar
      AngeloCruz
      Staff
      3 years ago

      Hi Kennet! Thanks for reaching out to our support team.

      I see you've worked with McGem and were able to determine the possible cause of the issue. If you continue to encounter the same thing, please don't hesitate to reply back to your email conversation. Our support team is more than happy to continue troubleshooting with you.

      Have a good one!

  • WBTIAP's avatar
    WBTIAP
    Community Member
    2 years ago

    I am having the same problem with a vtt-File. In an number of videos in other courses the captions work. Today I created a new course, uploaded a video and its corresponding caption file but the captions are not shown. I have tested the vtt with two different validators and everything is ok. Thus I have the impression that there's an issue with Rise 360.

    EDIT: I also issued a support case.

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    2 years ago

    Hello IAP - Institut für Angewandte Psychologie, 👋

    Thanks so much for reaching out! I see that you've opened a support case, and you're currently working with our colleague Cleober. You're in great hands! 

    We'll continue the conversation over in your support case! 

    Have a wonderful start to your 2024! 🎉