Forum Discussion

LauraRufini's avatar
LauraRufini
Community Member
4 months ago

Rise Course - GIF issue

Hello,

I am building a training and wanted to use GIFs as images. I am downloading them from GIPHY but anytime I upload them in my course, they don't play. Any idea why that might be happening? 

I have checked past articles on the subject and I am 100% sure that the GIFs size is way below 5GB.

Thanks for your help!

rise 360
  • NancyWooten's avatar
    NancyWooten
    Community Member
    3 months ago

    Hi Laura - I'm not able to get my gif to work - do you see anything?  Thanks!

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    4 months ago

    Hi Laura! 

    Thanks so much for reaching out! I'm sorry to hear your GIF is not behaving as expected in your Rise course. I'm happy to help!   

    I tested this behavior on my end and was able to have my GIF behave as expected. I have a few quick questions to better understand your setup:

    • What browser are you currently using to author your course? Do you notice a difference if you edit your course or view a published version of your course in a different browser? 
    • Please share your GIF file with us. I'd like to test this out on my end and see if I'm getting the same results. 

    Looking forward to hearing from you! 

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