Forum Discussion

JaneBurns's avatar
JaneBurns
Community Member
7 months ago

Rise course not completing

Hi All, we seem to be having an issue with one of our rise courses, the quiz looks like it has frozen and wont go any further, we have tried updating the SCORM file but this hasnt worked. The course now looks like it is incomplete for the employee, is there anyone who can help us with this?

rise 360
  • JaneBurns's avatar
    JaneBurns
    Community Member
    6 months ago

    Thanks for your reply. The course is completing fine for other users it only seem to be a small handful of users that's not completing and not all of them.

    • EricSantos's avatar
      EricSantos
      Staff
      6 months ago

      Hello Jane,

      Thanks for reaching out. It was a great idea to open a case as well! I see you've connected with my teammate, Janina, who recommended troubleshooting steps such as clearing the browser cache and using Incognito mode. 

      Let's continue the conversation in your support case to keep all the information in one place, but I'm happy to assist further as needed.

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