Forum Discussion

DaniMcCormick's avatar
DaniMcCormick
Community Member
7 months ago

Rise Course will not open

Hi Team, 

I went to open a course in Rise360, and I cannot get it to load. Others on my team are not having this issue. 

The course will load and tell me it's loading, spin, and then sign me out. I have cleared cache and cookies, and I have restarted the computer, but nothing seems to work. 

Rise 360
  • EricSantos's avatar
    EricSantos
    Staff
    7 months ago

    Hello Dani,

    Sorry for the trouble opening your Rise course. I appreciate the troubleshooting you've already done!

    Please check if you're using the latest version of a supported browser. If the issue persists, could I have you connect with us in a case so we can determine what's happening? We'll reach out soon after we hear from you.

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