Forum Discussion

Joe_Dey's avatar
Joe_Dey
Community Member
23 hours ago
Solved

Rise has stopped processing audio

Is anyone else having issues where Rise has stopped processing audio? I can insert Audio into a block but RISE will not complete the processing of it. This is the same whether I use AI audio or the insert audio option.

  • Hi everyone,

    Thanks for reporting this. We’re seeing the same behavior where audio and video uploads in Rise 360 get stuck on “Processing.” This appears to be connected to the ongoing issue with our cloud service provider that’s affecting several Articulate 360 features.

    Some systems are currently degraded, and our team is actively monitoring and working with our provider to restore full functionality as soon as possible.

    I’m sorry to hear this disruption is affecting your work, and I really appreciate your patience while we get things back up and running.

    You can follow the latest updates on our Articulate Status page.

8 Replies

  • learningTC's avatar
    learningTC
    New to the Community

    I see the issue was noted 4 hrs ago - Are there any updates?

    My Audio is still processing from this morning...I have attempted to remove and relard as well as closing articulate and signing back in - no luck with either...

    • EricSantos's avatar
      EricSantos
      Staff

      Hi learningTC,

      Thanks for following up. The issue with audio and video uploads in Rise 360 is still ongoing. Our cloud service provider continues to experience degraded performance, which is affecting several Articulate 360 features, including media processing in Rise.

      Our team is actively monitoring the situation and working with the provider to restore full functionality. You can keep an eye on the latest updates on our Articulate Status page.

      I know delays like this can be frustrating. Thanks for bearing with us as we get things back on track.

  • KristiRiley's avatar
    KristiRiley
    Community Member

    Yes, and following the updates. Anyone seeing an issue with degradation in resolution of photos & graphics as well? And would/could this be related to the same core issue?? I'm having a TIME with all this today, lol. Not fun.

  • Hi everyone,

    Thanks for reporting this. We’re seeing the same behavior where audio and video uploads in Rise 360 get stuck on “Processing.” This appears to be connected to the ongoing issue with our cloud service provider that’s affecting several Articulate 360 features.

    Some systems are currently degraded, and our team is actively monitoring and working with our provider to restore full functionality as soon as possible.

    I’m sorry to hear this disruption is affecting your work, and I really appreciate your patience while we get things back up and running.

    You can follow the latest updates on our Articulate Status page.

  • alexmay's avatar
    alexmay
    Community Member

    Rise is also not processing any videos. It just stays on Processing and the wheel keeps spinning. 

  • Not the same but maybe connected: when I publish a Storyline project to review the audio is not working.