Forum Discussion
Rise not completing & progress not recorded for 5% of learners
The course has been launched for 6 months now and through one call from a learner and then doing an audit of completions and logs, plus talking to users, I've found some sessions are not being recorded. The biggest clue is we have a discussion forum after the eLearning. So no eLearning completion and a discussion comment is a red flag.
Approx. 5% of learners are doing the eLearning, based on their reports to me and the LMS log. However, when I check by logging in as them, I get a fresh Rise course, as if they have never been there (or they've just opened lesson 1). One learner reports they did the course twice and both times it didn't record.
It has me beat. I haven't been able to replicate it and I haven't identified any patterns (e.g a certain browser).
I did update the SCORM in the first 2 weeks after the launch with minor changes and I checked that my test user progress data was unaffected. That's the only anomaly I'm aware of.
Any suggestions? I hear SCORM Cloud mentioned as a baseline test, but not sure how that can help with intermittent problems.
I am also having issues with Microsoft Edge NOT bookmarking or Completing.
If you are using the latest version of MS Edge (Chromium), it is actually the Chrome browser that just looks a bit different.
Here are my findings from deep testing on Totara 12:
Chrome v83
BookmarkingMultipage course – Bookmarking worked. HOWEVER, when I went back into complete the lesson in testing, it did not register my second round of bookmarking. On a second test, it did NOT register bookmarking. Showing inconsistencies with bookmarking.
Single page course – Does not bookmark
Exit Course Button (Upper Right side)Multipage course - Registered completion!
Single page course – Exit Activity did not register completion
Exit Course using BreadcrumbsMultipage course - did not register completion
Single page course - did not register completion
Exit Course by closing window (for pop-up courses)Multipage course - Did not register completion
Single page course - Did not register completion
Exit Course with added Exit ButtonMultipage course - Registered completion!
Single Page course - Registered completion!FireFox v77
BookmarkingSingle page course – Does not bookmark
MultiPage course – Bookmarked
Exit Course Button (Upper Right side)Single Page course - Registered completion!
MultiPage course - Registered completion!
Exit Course using BreadcrumbsSingle Page course - Registered completion!
MultiPage course - Registered completion!
Exit Course by closing window (for pop-up courses)Single Page course - Registered completion!
MultiPage course - Registered completion!
Exit Course with added Exit ButtonSingle Page course - Registered completion!
MultiPage course - Registered completion!Edge v83
BookmarkingMultipage course – Bookmarking worked. HOWEVER, when I went back into complete the lesson in testing, it did not register my second round of bookmarking. On a second test, it did NOT register bookmarking. Showing inconsistencies with bookmarking.
Single page course – Does not bookmark
Exit Course Button (Upper Right side)MultiPage course - Registered completion!
Single Page course - Registered completion!
Exit Course using BreadcrumbsMultipage course - Did not register completion
Single page course – Did not register completion
Exit Course by closing window (for pop-up courses)Multipage course - Did not register completion
Single page course – Did not register completion
Exit Course with added Exit ButtonMultiPage course - Registered completion!
Single Page course - Registered completion!Opera v68
BookmarkingMultiPage course – Bookmarked
Single Page course – Bookmarked
Exit Course Button (Upper Right side)MultiPage course – Registered completion!
Single Page course - Registered completion!
Exit Course using BreadcrumbsMultiPage course – Registered completion!
Single Page course - Registered completion!
Exit Course by closing window (for pop-up courses)MultiPage course – Registered completion!
Exit Course with added Exit ButtonMultiPage course – Registered completion!
Single Page course - Registered completion!Explorer v11
BookmarkingSingle Page course – Bookmarked
MultiPage course – Bookmarked
Exit Course Button (Upper Right side)Single Page course - Registered completion!
MultiPage course – Registered Completion!
Exit Course using BreadcrumbsSingle Page course - Registered completion!
MultiPage course – Registered completion!
Exit Course by closing window (for pop-up courses)Single Page course - Registered completion!
MultiPage course - Registered completion!
Exit Course with added Exit ButtonSingle Page course - Registered completion!
MultiPage course - Registered completion!Hi everyone. I'm Colette, the DQS Portal Administrator.
Same here, so assistance would be greatly appreciated! I have about 140 learners across Africa that did 3 (mandatory) Rise courses over the last year without any issue. I don't run our courses in popup screens, as those cause numerous problems, so my learners need to press the LMS' Continue button to progress.
A small percentage (about 4) reported that they cannot continue to the next activity -- conditions in my LMS are set to only allow progression on completion of the previous activity (in our case 100% progression through slides - quizzes are in the LMS itself). I logged in as them, scrolled through the Rise activity, and they could continue.
2 weeks ago a new staff member reported she cannot continue. I logged in as her, and suddenly, I also cannot!
After numerous hours of checking and rechecking with a colleague of mine (including opening the courses in popup screens and closing it), we found that progress is only saved if EXIT COURSE is clicked in the Rise module itself.
Some of the RISE modules in the course never had the EXIT COURSE button enabled when shared. Why would this be a problem now, but never before? No problem with any of the Storyline courses, but only Rise, so it is not LMS-related. I also tried changing LMS settings to open the module in a new popup screen, but same issue. Please advise?
Hi Colette!
You mentioned that progress is only saved if EXIT COURSE is clicked in the Rise module itself. Which web browser were you using when you noticed this problem?
We've seen an issue in Chrome version 83 where Rise 360 courses are not resuming and Completion/Progress is not recorded when the learner doesn't click the EXIT COURSE button.
Let me know if that sounds similar to what you're seeing!
Hello Alyssa, thank you for the response!
Yes, you are right. My colleague and I both used the latest version of Google Chrome. Mine is on version 83.0.4103.97 (Official Build) (64-bit).
We'll test it in a different browser and let you know if that helps.
We had the same problem, we also found the issue with Edge!
FireFox, IE11, and Opera worked the best. I need to test Safari.
Hope that helps,
Michelle
Great, thank you so much for the continued effort to help us resolve this, Alyssa! We'll try that and keep you updated.
The suggested fix worked, thank you Alyssa! When we test progression through our RISE courses, we can now continue without selecting EXIT COURSE.
- Open Chrome browser
- Go to chrome://flags/#allow-sync-xhr-in-page-dismissal
- Change the drop-down selection from "Default" or "Disabled" to "Enabled"
Regards, Colette
It is my understanding that Chrome will be dropping the XHR checkbox as of Chrome V88.
See https://www.chromestatus.com/feature/4664843055398912
History of the Chrome / SCORM issue: https://support.scorm.com/hc/en-us/articles/360035814314-Blocked-SCORM-Exit-Postbacks-with-Google-Chrome-80-and-Above
Hi there! I stumbled across this thread whilst researching (what I think!) is the same issue...
I’ve been using Articualte Rise 360 and so far it’s been a smooth transition into LearnUpon. However, I notice that it’s not tracking students progress (in terms of the content they get through). I’ve tried various ways of exporting but it doesn’t seem to be making a difference. Can you advise if the ’tracking’ settings need applying within Articualtre as the export process or whether it’s at the upload stage of LearnUpon because I’m stumped!
My courses are essentially, mostly informative content with a quiz at the end (with a 65% passmark applied in the quiz settings). I'd like students to make their way through the content, tracking progress in % until the quiz is completed and then once quiz is taken, mark as Passed/Incomplete.
Apologies, I'm not techy/dev so simple terms please! :)
