Has anyone had issues with progress being lost for Rise SCORM modules in Moodle? It’s not clear to me whether this is an issue with Moodle or with Rise but we have had multiple reports of users losing progress.
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Most of the time the report is as follows:
- user completes the module and closes it
- The LMS does not register the users completion
- The user re-opens the module and their progress is missing up to a certain point.
Occasionally they have random chapters of the module unlocked but not others. This should be impossible in a linear course.
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In the past we have been able to resolve similar progress issues in Moodle by ensuring the “SCORM Standards” setting is disabled. Disabling this setting ensures that the Rise module can record more suspend data (which is used for tracking completion of chapters in the module). This has solved some issues but not all.
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We also noticed that users who have had this issue and have sent us screenshots of the final screen (to prove they completed the module) often have broken images. I would assume this is because the images are loaded dynamically and the user’s connection to the module or LMS has been severed somehow.
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Any advice or experiences people have had are appreciated. We are still trying to work out if this is an issue with Rise and it’s connection with Moodle or an issue with Moodle itself.
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Thanks,
Chris
Has anyone had issues with progress being lost for Rise SCORM modules in Moodle? It’s not clear to me whether this is an issue with Moodle or with Rise but we have had multiple reports of users losing progress.
\n
Most of the time the report is as follows:
- user completes the module and closes it
- The LMS does not register the users completion
- The user re-opens the module and their progress is missing up to a certain point.
Occasionally they have random chapters of the module unlocked but not others. This should be impossible in a linear course.
\n
In the past we have been able to resolve similar progress issues in Moodle by ensuring the “SCORM Standards” setting is disabled. Disabling this setting ensures that the Rise module can record more suspend data (which is used for tracking completion of chapters in the module). This has solved some issues but not all.
\n
We also noticed that users who have had this issue and have sent us screenshots of the final screen (to prove they completed the module) often have broken images. I would assume this is because the images are loaded dynamically and the user’s connection to the module or LMS has been severed somehow.
\n
Any advice or experiences people have had are appreciated. We are still trying to work out if this is an issue with Rise and it’s connection with Moodle or an issue with Moodle itself.
\n
Thanks,
Chris
Hello,
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Sorry, forgot to mention - we did try overriding the SCORM Standards.
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After your suggestion, we tried testing in SCORM Cloud and the same issue persisted - tracking started failing after the 18th lessons gets marked as complete (specifically if 18 lessons are marked as complete. We have skipped one lesson and it wasn't marked as complete, but afterwards went through the rest and got through 18 and then again after that progress tracking started failing, so it's something to do with how many are marked as complete). Perhaps it's not a problem in Moodle if it's happening in SCORM Cloud as well.
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In the SCORM Cloud test, we have turned on Debug Mode and are attaching the results of it.
Hello,
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Sorry, forgot to mention - we did try overriding the SCORM Standards.
\n
After your suggestion, we tried testing in SCORM Cloud and the same issue persisted - tracking started failing after the 18th lessons gets marked as complete (specifically if 18 lessons are marked as complete. We have skipped one lesson and it wasn't marked as complete, but afterwards went through the rest and got through 18 and then again after that progress tracking started failing, so it's something to do with how many are marked as complete). Perhaps it's not a problem in Moodle if it's happening in SCORM Cloud as well.
\n
In the SCORM Cloud test, we have turned on Debug Mode and are attaching the results of it.
Hi Carola! Thanks for sharing about the trouble you're seeing in Moodle. Does your course have an exit course button or link?
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Also, have you tested your course in SCORM Cloud to see if the same problem happens in that environment? We're happy to help you with testing if you don't mind sharing your file privately here!
Thank you for the additional details! I'm sharing this information with our team so we can test further. You'll receive an email from us soon, and we may request that you share your output file with us privately for further testing. If you do, please let us know which SCORM standard you published with, what you're tracking, and what your reporting status is.
Thank you for doing this testing! Which version(s) of SCORM did you test?
