Forum Discussion
SCORM Rise course not loading
We have a case of a Rise course not loading. We are using moodle LMS and loading the course as Scorm.
In our case all other users can access the content, and the users affected report that initial...
Hi - in case anyone is coming across a similar issue here is the response from Articulate support
When you update existing course files in your LMS or web server, learners who previously started the course won't be able to resume where they left off.
See this article for more information:
https://www.articulate.com/support/article/content-wont-resume-after-updating-course-files
It is advisable to remove previous resume data so learners can launch the course again from the start.
So it looks like if you update a course you need to delete all existing user attempts against it in order for the course to load. Which kind of sucks if you just want to update some text or change a typo - but good to know anyway.
p.s this apparently applies to both Rise and Storyline
Hi Nathan,
I'm having this problem with Rise. I've never had it with Storyline. Were they able to give you any idea of what to do if the screen would just load to a blank page? i.e. the user has been in the training before and goes back after I've made an update? In the article you posted it says that it will just take them back to the first slide of the training - which I would be fine with. But my users aren't able to load the page at all.
Was Articulate able to provide guidance?
Hi Nicole,
I'm sorry to hear you're having this issue as well.
The quickest way to resolve this issue is to have our Support Team take a look. You can submit a case here.
In the meantime, if there's anything else I can do to help, please let me know!
