Forum Discussion
Screen recording is flashing black during playback
Hello,
My recent screen captures (capturing the screen of someone else presenting a database) is being interrupted be black flashes - the whole screen flashes black and then returns to normal, however the audio never falters. I have never seen this before but it is making all of my articulate captures unusable! Does anyone have any idea why this is happening, and more importantly, how to stop it?
Thank you,
Lisa
Hi Lisa!
It sounds like you were experiencing some flashing on the screen after capturing a screen recording in Storyline.
I see that you've opened a support case and connected with my colleague Carlo. You're in great hands working one on one with him! It looks like Carlo is conducting some tests with your .story file, and you should be hearing back from him shortly!
We'll continue this conversation over in your support case.
Can you please share how this was solved. I do regular screen recordings and I am getting a flash when the slides are transitioning, on try mode. Its only on some. I have removed the screen recording action and put a manual trigger in some, and it really hasn't made a difference. this makes for a very choppy and unprofessional look. HELP
Hi, ClaireGibson-94!
It looks like you've connected with my teammate, Woojin, in a support case. That was a great call! We can continue troubleshooting there.
