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Screen recording jumping back to start frame before moving onto next slide
Hi
Is anybody having an issue with the screen recording feature? I have added a screen recording to my project using the 'try it' feature so it presents as a system simulation, however when completing the actions e.g clicking on a hotspot, the screen recording action will play, but then flash back to the start frame before moving onto the next slide. This doesn't make it flow very well...
This hasn't happened in the past so I'm under the impression it's a software glitch?
Hi Everyone!
Sorry to hear you've been affected by this issue!
I can confirm we have this behavior logged as a bug in Storyline 360. This bug causes:
- When previewing Step-by-Step Try Mode slides inserted from a screen recording, a flicker can be observed before jumping to the next slide. Also, flickering occurs on the first frame of the next slide's screen recording.
We've included your voices in the bug report that has been linked to this discussion. We'll be sure to notify you as soon as a fix is in place! In the meantime, as a workaround, we suggest using Action Fine Tuning to remove the frames of the next slide's screen recording video.
Thank you for your patience. I'm sorry if this has been slowing you down!
Update: I loaded the latest patch this morning and the flashing seems to be resolved! Hallelujah!
This has been happening on my projects as well, including ones I have been creating in the last few weeks. Do we know when it will be resolved as I need to publish my courses in the next few weeks?
Hi EricaBoswell,
Sorry to hear that you ran into this bug. We don't have an exact ETA on when this bug will be fixed, but we'll leave a message here as soon as we have any updates to share. Feel free to open a case with our support team if you'd like to share a copy of your project file so we can explore possible workarounds for you!
I did a new screen recording for software training just recently and the flicker is still there. The latest update in Storyline did not fix it.
Having this same issue and it's pretty annoying. We are attempting to build software training using the recording feature, and it just makes the software appear glitchy. Please we need this fixed.
Hi Everyone!
Sorry to hear you've been affected by this issue!
I can confirm we have this behavior logged as a bug in Storyline 360. This bug causes:
- When previewing Step-by-Step Try Mode slides inserted from a screen recording, a flicker can be observed before jumping to the next slide. Also, flickering occurs on the first frame of the next slide's screen recording.
We've included your voices in the bug report that has been linked to this discussion. We'll be sure to notify you as soon as a fix is in place! In the meantime, as a workaround, we suggest using Action Fine Tuning to remove the frames of the next slide's screen recording video.
Thank you for your patience. I'm sorry if this has been slowing you down!
Hi Steven,
I'm glad this has been logged as a bug and Articulate is working on a solution, but I also just wanted to let you know that I have tried Action Fine Tuning both when I originally encountered the issue and again today after you posted your suggestion for a workaround. In both instances the Action Fine Tuning does not resolve the issue. Trimming frames from the beginning of the next slide does not seem to prevent a flicker which shows the first frame of the previous slide.
Hopefully this is able to be resolved soon, thank you for the update.
Joining in the conversation so that I'll get updates. We use Try It slides to create software simulations and this bug is a show-stopper for us; every time the student opens a menu or selects a menu item the screen recording flickers back.
We need a fix ASAP. The Tuesday update DID NOT fix this problem.
EDIT: I've attached a video showing the flashing. The application itself does NOT flash like that.
Got exactly the same issue despite last update...It used to play normally 4 months ago....
Storyline posted an update today with release notes stating "Fixed: Slides could flicker when navigating between layers."
I updated Storyline to the latest version and opened up a screen recording project from a few days ago. Obviously, it has different screenshots on different slides, not layers. The flashing is still occurring as the transition occurs from one slide to the next.
Also experiencing this. Thanks for posting. I'm a newbie and assumed I was doing something wrong...
Thank you for posting an update Kerry.
Articulate support have updated me on this:
We're currently tracking this issue and I've added your case to the report.
From here, I’ll meet with my team to take a closer look so we can determine the next steps.
Depending on priority and risk, some bugs can be fixed quickly, while others take longer to resolve.
