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SashaVodnik-857's avatar
SashaVodnik-857
Community Member
12 months ago

"Send a Copy" no longer works

My team's publishing workflow includes sending a copy of a course to the production manager. Today when I click "Send a Copy" on my course, the menu disappears but nothing else happens. 

I've tried logging out and logging back in, and hard refreshing the page, with no success.

Is this a known issue? ETA on a fix?

  • Hi Sasha! Thanks for reaching out.

    I tried sending a couple of courses to my colleagues and they received the courses just fine. I also sent a copy to my other account and I did not encounter any issues.

    Can you try clearing your browser's cache and then relaunch your browser to see if the issue persists? If it does, try using a different supported browser or a different machine/device. Are you able to confirm as well if any members of your team are experiencing this issue when sending a copy of their course to someone else?

  • Hi Angelo, it's working now. 

    The day after I posted this I had the tab open all day and periodicially tried it. At the end of the day it finally worked. Hoping this was a glitch in some of the new functionality that got ironed out. Thanks for your help.