Forum Discussion

EwanLaing-b692c's avatar
EwanLaing-b692c
Community Member
5 months ago

Shadow Effects Missing when I Preview!?

Hi Team!

I am finding that for some reason the shadow effect on some shapes (in a group) don't show up on the course when I preview. Is there a reason for this, or a workaround?

Cheers in advance!

storyline 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    5 months ago

    Hello Ewan,

    Happy to help!

    I tested the behavior by doing the following but I was unable to replicate the issue you experienced: 

    • Added an oval shape and a text box with text to your slide
    • Changed the fill of the shape to use an image
    • Grouped the shape and the text box
    • Added a shadow to the group

    Here's a screenshot of my troubleshooting attempt on the slide you shared: 

    I'd like to ask a few questions to clarify your experience: 

    • Was there any difference in how I created the group versus how you did it?
    • Can you replicate the issue consistently? If yes, would you mind making a Peek 360 recording of how you're creating your shapes to help us troubleshoot?

    For your reference, the shadow I added to my group appeared in the slide preview so we'll need to recreate the issue using your steps to help us understand what's happening.

    Looking forward to hearing from you!

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