Forum Discussion
Software Demo issues
Hi there,
I'm currently working with Storyline for a software simulation and running into an issue. The last step of the process isn't showing. It's the results slide and without it the process is...
Hi! That sounds quite frustrating after you've put in all the work of building the simulation. Are you able to share the Storyline file so we can try to troubleshoot it?
Hello Bianca,
I'm sorry to bug you again; However, Phil Raymundo the engineer who was assigned to our case # Case Number: 02986901
Reference ID: ref:_00D30Txo._5004y1k9nvU:ref is no longer responding to our emails once he was made aware that our IT Team was unable to extract the file he requested before coming in to help.
HI Nina,
Thank you for working on this issue with me. With your permission, I'd like to review the Articulate and system logs from your computer to find out what's happening. I'll delete them when I'm done troubleshooting. Here's how you can upload your log files to me privately:
1) Download and extract this zip file on your computer: https://cdn.articulate.com/assets/kb/sl3/SupportCollect.zip
2) Right-click SupportCollect.exe and select "Run as administrator." If you see a Windows Defender SmartScreen message, click "More info" and choose "Run anyway." It should only take a minute to complete.
3) You'll see a new file called SupportInfo.zip on your desktop. Upload that file here: https://www.articulate.com/support/upload/case?ref:_00D30Txo._5004y1jca2K:ref
Here's a quick video demonstration of the process above: https://360.articulate.com/review/content/78f3521e-d487-463b-89c3-6e377df9f3be/review
I'll review your log files and get back to you as quickly as possible.
Take care and keep safe!
Best regards,
Phil Raymundo
Customer Support Engineer
Articulate Support https://articulate.com/support/
Is there a way for someone to help us at this time?
Thanks, Bianca,
Nina Harvey
Hi Nina,
I may be misunderstanding the problem you're experiencing but it sounds like you're wanting to show a step by step screencast and the last step is not completing. If that's the case, it's likely that you need to use Action Fine Tuning to expand the timing of the last animation. You can try this:
1. Right-click on the screencast.
2. Select "Action Fine Tuning."
3. Beneath the lower left of the screencast display, select the "Update End Frame" radio button.
4. Press the "Next Frame" button repeatedly until you see the end of your screencast.
