Forum Discussion
Source Files
How do you download the source files for a course? We have a license and are using Rise.
- KKKongCommunity Member
What David proposed stands to reason.
Hi David and KK,
Thanks for your feedback. We don't currently have any plans to allow you to export the source files. I'm sorry to hear that that may a dealbreaker for certain clients.
That being said, we're still tracking customer feedback on this. I'll let you know if anything changes here.
Hi Joan!
For a backup version of a Rise 360 course, publish the content and choose Web from the Export Type drop-down list. This will generate a zipped output file that you can store on your hard drive.
Should you ever need to use the backup file in the future, just host it on a web server, or unzip the file and view the index.html file offline. There isn't a way to upload the output file back into Rise 360, but you can always use it to create a new course.
- AndreasApostoloCommunity Member
Hi Alyssa,
I think it’s been more than two years since the source files issue has arisen and we are going in circles around the issue without really trying to touch it.
We are also having the same issue as many others above with the source files of Rise360. We have trusted Articulate and it’s products so many years now for their quality and reliability, as well as the great product support, Training and community.
I am sure all of us we use the product because we love it every day, but we don’t like to feel ”locked” and restricted when it comes to use our own source files.
I have confidence that Articulate will find a solution that will benefit both sides.
Thank you. - KristinaKramerCommunity Member
Does this mean you can bring it back into Rise with a difference course name? How is a backup useful if you can't upload it back into Rise?
I hear you, Jen. Thanks so much for sharing that insight. We'll let you know if anything changes!
Hi Emily!
Does your client have an Articulate 360 subscription? If so, you can Send a Copy of the course to them. That way you'll each have an independent copy of the same project. Would that be an option?
- DavidTaitSuper Hero
If it was possible to send a package to a client that they could store for safe-keeping, I think it would solve many of the issues that we are facing. Personally, I don't think it is a problem that the files can only be edited in the future using Rise, or that the client will need a subscription to do so. The same can be said for many software programmes. You need the software to edit the output. I think it is important that people remember this when they hope to be able to edit the files without Rise.
One of the problems that I think needs to be solved is that at the moment, if a client wants the Rise source files but has no intention of using Rise themselves, we're effectively telling them that they need to subscribe to Articulate 360 for the privilege of owning their own source files. Unless the client is planning on using any of the 360 suite (many don't have the skillset, resources or desire), then they are paying quite a hefty fee to use only the hosting aspect of the suite.
I think if a client comes to us (the developer) and states that they want to use Rise, we can work within the current parameters because they have identified the software and are most likely aware of the source file limitations. It becomes more difficult when we are the ones who are recommending the authoring tool we'd like to use. In Emily's case, recommending Rise doesn't sound possible because she'll look as though she hasn't paid attention to the contract details if she suggests using an authoring tool that doesn't output archivable source files. Another example of where this might be difficult is if we are responding to an RFP. If the tender document states that source files must be provided on completion of the project, then again, it could rule out using Rise.
In summary, most professionals accept that they're tied to certain software to create and edit their work, but the provision of source files to their customers is an essential part of day-to-day life. The source files don't have to be provided in a form that they can edit using a third-party authoring tool, they just need to be in a form that enables them to be uploaded back in to Rise if the client ever wants to subscribe to 360 in order to edit them.
- JakeMorrowCommunity Member
Agreed.
- EmilyLloyd-78ddCommunity Member
Hi Alyssa - thanks so much for the response.
They do not currently have Articulate 360 so we cannot send a copy. They also require a version that can be backed up offline (per the contract) that is considered an editable source file. For example, we couldn't deliver a PDF of a PowerPoint, we'd have to deliver the actual PowerPoint file to meet the contractual obligation. This is common with our contracts. Is there any other option?
- KimberlyGohCommunity Member
I agree with David as well. I'm a big fan of Articulate, but it concerns me that this Rise limitation is not more widely known. If I hadn't come across this thread, I could have easily recommended Rise to one of my clients, only to find out later that they would need to pay an annual subscription fee just to store the source files.
- SibaPrasadPadhiCommunity Member
I appreciate this discussion thread as downloading source files from Rise as eprep package should be a option that Articulate should provide to its customers. This way the package can be upload to the Rise framework to make an update of the course. Can Articulate start a effort in this direction to download the source package in what ever method so that could help us to edit it after some time without a subscription.
- JonathanFetter-Community Member
I think we should be able to import/export source files. Users would be able to purchase or sell templates, as well.
At the very least there should be a very cheap hosting option that removes the 360 feature set but the source file remains safe and secure on the server.
Hi all; we hear you. Unfortunately, this isn't something we're planning to tackle right now. If anything changes, we'll definitely circle back.
- CarrieWalker-BoCommunity Member
I'm glad I found this thread...even the ablity to 'store' a Rise course as Storyline file, in a rudimentary way, that can be uploaded back into Rise. Woudl that be a quicker way to a resolution here? Some way to provide a source file NOT tied to an ongoing, uninterrupted subscription especially in the case of consulting with external clients.