Forum Discussion

KathleenSaunder's avatar
KathleenSaunder
Community Member
6 months ago

STL 360: Resume State and Prompt to Resume do not work.

Windows 10. STL V 3.86.32028.0

Can someone please look at my STL file and tell me where I'm messing up? I'm stumped!

#1. Prompt to Resume does not happen when re-opening the course. But it is selected in the Player. Is there something else preventing the prompt to resume box popping up?

#2. Resume Saved State does not work when re-opening the course after clicking one of the launch buttons. It starts all over again.

If a Learner leaves the course BEFORE clicking the green "complete" button, shouldn't this course open at the saved state of the gray visited button and the green complete box displaying?

Is it because this is only 1 slide? 

1 min video of behavior attached.

Thank you!

Katie

storyline 360
  • JHauglie's avatar
    JHauglie
    Community Member
    6 months ago

    This sounds like a problem with your LMS, not with the story file. What LMS are you launching this from?

  • KathleenSaunder's avatar
    KathleenSaunder
    Community Member
    6 months ago

    I tested in SCORM Cloud (the video is showing what happens in SCORM Cloud) as well as my own LMS. I use SCORM Cloud as my source of truth when testing.

  • JHauglie's avatar
    JHauglie
    Community Member
    6 months ago

    Good choice! From what I can see, I think you are seeing the behavior because there is only one slide in the project. Try adding a second slide (duplicate it?) and see whether that fixes the issue.

  • KathleenSaunder's avatar
    KathleenSaunder
    Community Member
    6 months ago

    Yeah...I tried that already but get the same result. No prompt to resume. Video of that attached. It's all about Learner error if they just close the browser instead of clicking buttons. But we want them to see the gray/visited buutton and the complete green button when they go back in...instead it looks like they have to start over.

  • KathleenSaunder's avatar
    KathleenSaunder
    Community Member
    6 months ago

    After reading this article https://community.articulate.com/articles/how-to-ensure-storyline-saves-object-states-on-a-click-and-reveal-slide, Resume Saved State doesn't work unless the Learner has gone forward a slide in the course. So it's just not going to work with how I have the slide set up. I inserted a blank slide with a trigger of jump to previous slide when timline reaches 1 sec. This allows the prompt to resume to show AND shows slide 1 on its Saved State.

    So I think I was asking too much of a single slide....

    Thanks!

    k

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