Forum Discussion
Storyline 3 Crashes on iPad Safari and Chrome
Thanks Ashley! We appreciate your reply, testing, and information. We have made a version that would split the issue-slide in two. That was fairly complex as it required jumping around using the next and back buttons and revealing the appropriate layers when navigating the slide before and after the split.
For the sake of this conversation, we'll call the 2 slide split Slide1A (now with 8 layers) and Slide 1B (now with 12 layers). Testing this however, still seemed to cause the same next slide freezing issue on the iPad (12.4.1 (16D57)). This time, the next button froze at SlideA when trying to go to SlideB. This occurred in Safari and Chrome on the iPad. Maybe we need to break it down more?
Any information you may have on where the Safari, Chrome, or iPad hardware limitation is, please let me know. I'm here to help support you all with information you may require. I can provide you with this file but not sure if I should make a new ticket or somehow upload the new SL360 file on the same ticket (which I would need help doing). Thanks!