Storyline 360 - Reset 'restricted' menu on course restart (after quiz failure)

I'm not sure if this is the same or similar problem but I am trying to reset the menu when clicking a restart button that uses the trigger Restart Course. It seems to reset but the menu items are still the colour I set up for Visited Item (light grey) to indicate that the item was visited. any way to reset the style?

To be more specific, the style I set up for the menu is in the Player > Colours & Effects > Show Advanced Colour Editing link > Edit Item link > List Item > Viewed Item. I changed this viewed item style to a light grey so that the learner can see that they've already selected/visited the topic.

Happy to dive into this with you, Pauline! Can you help me with a few key details?

• What version and update of Storyline are you using? You can find out by going to Help >> About Storyline.
• Is the published course hosted on a web server or a learning management system?
• What web browser are you using to view the course?

Hi Alyssa.

I am using SL360 (however my client is using SL3 so I have to stick with that functionality) and the version I am using is V3.26.18601.0. This issue appears when I publish in either SL360 Review or in our LMS (Docebo). We are using Chrome Version 73.0.3683.103.

Hey Pauline,

Thanks for that context, and I'm seeing the same problem on my end. I've reported this to our team so we can begin looking at next steps. Here's an inside look at how we tackle bugs like this. 

As soon as I know more, I'll pass the information along to you!

Has this issue been resolved?  When I use the Restart Course trigger, the menu status is not restarted.  Since they visited all of the pages previously, they can jump around again.  I want the menu to re-set to restricted so that they must walk through the course again.

Hello, I have the same problem. I end my course with a quiz round. If they fail, they have to restart the course (with button and linked trigger 'restart course'). However, the menu is indeed not restricted anymore. They can jump freely through it and they do not have to follow the menu.

Can this be solved? 

Hi Jeroen,

Thanks for reaching out, and I'm sorry you're running into this issue as well where a course with a restricted menu does not restrict after restarting. We have reported it to our team, and continue to keep an eye on it to evaluate how many customers are impacted.

Is it possible for you to use locked navigation in the player? It's more restrictive but may help when restarting a course.

I'm really sorry that I can't say when this issue will be fixed, but you're in the right place to stay updated on this bug's progress.

We have a client that wants restricted navigation in a Storyline 360 course and they want the user to be sent to the beginning of the course, with the course and restricted navigation reset if they do not pass the final exam. Since the "restart course" trigger does not reset the restricted navigation, I am not able to do what they requested (and at this point they do not want locked navigation). Since I can create a link that sends someone to the first slide if they fail, I am not sure why the "restart course" trigger was created and placed in Storyline in the first place if it does not reset the course. And it looks like 2 years later it hasn't been fixed because enough people haven't complained about it? Really?

I am having the same problem. The client wants to restrict the menu after the user fails the quiz so that the user is forced to retake the course without skipping. The "reset course" trigger does not do this. Any assistance would be greatly appreciated!