Forum Discussion
MarkMastro-52c7
7 years agoCommunity Member
Storyline 360 audio not playing when published
Today (4/16/18) I republished some courses (minor edits, no changes in settings) that are no longer playing the audio when viewed from a browser or from the Storyline output. The old versions played...
AshleyT-Pollard
Staff
Hi Greg,
Thanks for letting me know you submitted a case too, and I see Renz is doing some testing on your files currently. I'll follow along as well!
GregKloock
6 years agoCommunity Member
Ashley,
Thank you for your quick response! Let me know if you need any additional information from me.
Update: Renz found an article for converting the video using an app called Handbrake. I converted the video but then discovered that since I was using MP4's that were recorded on my iPhone, some of the videos had two audio tracks. The first track was blank but the second track had the audio. I had to go to the audio tab and change the audio from track 1 to track 2 and that fixed it.
Thank you Ashley and Renz for all of your help.