Forum Discussion
storyline 360 can't save my project (low memory error)
Hello,
I'm working on some project. I have done 5-4 slides. Sudenly SL360 starts to work very, very, very slow (almost can't do anything in it). I can't even save my project. It's happening to me few times already after working with one file for 3-4 hours. I'm sending screenshots from two errors (I'm getting those when I try to save my project). I have 32 GB of ram, so it's not a problem. I'm working on windows 10 64bit.
My slides contain: 4 photos, 15-20 buttons, 15-20 text files, few shape objects, 10-15 layers with one audio.
edit: SL360 starts working slower gradually.
When I reopen my file, it's all good and program takes only 400MB from memory. I think taht problems start when it's reaching ~3GB of RAM.
hi there, i am having this same issue!!!! I have lost so much work and many hours!!! very frustrating that i never know if my file is going to save or not! We just upgraded from SL3 to 360, however i was getting the low memory error in SL3, and now in 360 - very frustrating. I have tons of RAM on my computer. I have contacted our internal IT and software support and they have done as much for me as they possibly can. from reading the threads above, i will be submitting a case to support as i cannot keep losing work like this!!!!
Hi Lindsay!
Submitting a case is the right step to take! I see that my teammate, Ronaziel, has recommended disabling automatic syncing of your files from these applications to avoid such issues.
I'll be following your case to see what the fix is!
Just to give you an update with me - I've moved from a desk top PC to a laptop to work from home and this issue has stopped happening so whatever the issue with, it was with that PC I was working from even though IT said there were no memory issues with my base unit. All I can say is that this issue makes you lose so many hours of work and it's beyond frustrating to have software do this when so many hours of effort go into each slide.
I hope that you resolve it for your customers very soon.
hi Folks, thanks for all the tips! My case is finally resolved, and I found the root cause of the 'low memory' error message, file is in use error, slowness of the program, and various program crashes, due to the project file have TONS of slide masters within it. When working with the support team, he mentioned about having the file in a 'new file'. This triggered something for me, as in the case with both of my project files that were giving me troubles, they had both been old presenter files that had been imported to SL2 and then SL3, and now SL360 - well all those slide masters came with it. I had applied a 'bIank'/clean slide master to all the slides, but those masters still remain even though they aren't used.
I eventually ended up having to copy in just text, images and audio into a brand new SL360 file so no slide master layouts came in - once I did this, no issues of the low memory error, file is in use error, or program crashes or slowness. I tried to delete the slide masters from my original working file, but it would just crash on me so given my tight deadline, I couldn't waste anymore time and just found it faster to copy and paste what I needed into a new file...... even though these projects are both approx. 200 slides (+/-). I had multiple copies of both my project files from doing 'save as' because I would get the 'file in use' message. I lost hours of work and changes because I never knew if my file would save.
I had gone to my IT support and had them install more RAM on my computer and was working off my C: drive - I had turned off the auto-save feature to stop SL from creating tons of huge zip files. Articulate support had provided some uninstall/reinstall steps, I had just installed 360 so didn't feel that was necessary and/or part of the issue.So it took me some investigating but finally determined it was those darn slide masters!!! There were hundreds of slide master layouts - it was unbelievable!!
So, my advice if you run into this issue, check your file for slide masters!!!!!! and/or start with a new file. I hope this can help others who run into this issue!!
Wondering if there is a known fix for this issue. Just started receiving the following error yesterday. Have been working on the project for weeks with no issues. New computer with 32GB of RAM.
HRESULT:[0X8007000W, Module: [General]. ApiCode: [E_OUTOFMEMORY/Out of Memory],Message: Not enough memory resources are available to complete this operation.
Also have see the message: The project file could not be saved. Parameter is not valid.
Hi Kristi,
I'm so sorry for the trouble and appreciate you connecting with our Support team!
After careful review, Matthew connected your experience to an open issue. For those following along:
- Behavior: The Articulate 360 Desktop displays a blank sign-in screen when installed on a device that runs on Intel's latest Iris Graphics driver. We're working hard to address this and will report back as soon as we know more.
If you're in a bind, we'd love to help you work around the problem until a fix is live. Simply open a case through this link, and we'll share the next step!
- Hi Kristi,Great news! We just released another update for Articulate 360!The item you'll be interested in is how our new browser-based sign-in experience fixes an issue where the Articulate 360 desktop app was blank or unresponsive for people using the latest Intel processors with built-in Iris Xe graphics. You can read about the update here.Just launch the Articulate 360 desktop app on your computer and click the Update button for each application. Details here.Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.
This is great news.
Thank you so much!
Kristi
Our pleasure, Kristi!
P.S. Just letting you know that your contact info came through to the public forum. If you'd like to remove it, click here to access the link for editing.
I am constantly getting memory low errors and lose work. I try to save after every change which is annoying. This is really slowing down my time on this project. Is there a fix????
Hello Dorothy!
I'm sorry for the trouble! You might consider looking in your temp folder to see if there are backup copies of projects you don't need anymore. You can access these file in this folder in Windows Explorer: %appdata%\Articulate\Storyline
If that doesn't do the trick, please don't hesitate to reach out to us in a support case so that we can work with you directly!
Just wanted to add this is a persistent problem across multiple PCs I've had over the years. I keep losing progress and adding project time. There's nothing to really try on my end beyond the tips I've surfaced in the forums; it all leads to app closures and lost work. That said, I am beyond livid at this point. It's $1,000/year for this suite just so I can use Storyline 360. What can your developers do to make this app NOT crash so often with the low memory issue? I have a newer laptop with 16GB of RAM, an i7 processor, and other top specs.
Hello Stephen!
I understand how frustrating that must be, and I'm sorry for the trouble this issue has caused. I want our Support Engineers to step in and work with you directly to figure out why crashing is a frequent issue when you're using Storyline 360. I've opened a case on your behalf with our Support Engineers. You'll hear from them shortly.
Hi there. Experiencing the same issue: the "low on memory" and then "parameter" pop-up. Tried all interventions but no luck and I'm very stuck, at this point. Can you suggest a course of action?
Hi, Todd.
Thank you for opening a support case!
I see you worked with Cleo, and you were able to get Storyline to work again. That's great news! Please reach out to Cleo through the case if you have additional questions.
