Hello, I'm working on some project. I have done 5-4 slides. Sudenly SL360 starts to work very, very, very slow (almost can't do anything in it). I can't even save my project. It's happening to me few times already after working with one file for 3-4 hours. I'm sending screenshots from two errors (I'm getting those when I try to save my project). I have 32 GB of ram, so it's not a problem. I'm working on windows 10 64bit.My slides contain: 4 photos, 15-20 buttons, 15-20 text files, few shape objects, 10-15 layers with one audio.edit: SL360 starts working slower gradually.When I reopen my file, it's all good and program takes only 400MB from memory. I think taht problems start when it's reaching ~3GB of RAM.

I've been having the same problem for about a year and still no fix. Articulate promised the latest update back in March would fix the issue and it's still a problem. I've searched every forum and tried every solution and nothing works. There's forums dating back 6 years with the same exact issue. I am so frustrated right now! I work for a big marketing corporation and I can't get any work done with this bug. I've tried the whole, empty your %temp% folder thing and also emptying the %appdata%\Articulate\Storyline folder.... repeatedly. I can't save any work. I'm forced to start a new project in a separate window and copy the slides I worked on into that project, save it, and then restart my computer and copy those slides into the main project. And before you suggest creating a new project and importing all the slides....yes I have done that as well...problem still persists. I've aslso uninstalled and re-installed Storyline 3 repeatedly as well. This is absurd! You guys really need to get with the program and fix this issue. Storyline is unusable. I got deadlines to meet with these modules and I can't make them because this issue continues to slow me down. Don't refer me to other forums that you "claim" fixes the issue, because it doesn't. Believe me I've checked. And before you ask, "yes" all my files are local to my hard drive, I am not working off of a USB or External. I'm sick of this "low on memory" error, and "project can't be saved at this time" annoyance! Why don't we have 64 bit support yet? Also, I am running a top of the line macbook pro with VMware fusion and I have my virtual memory all the way up. No dice! I literally had to repeat the above so-called "solution" 30 times today! I can't keep doing this! I can continue to write a novel here but I think I'm finished expressing my frustration! Why my company is even spending their money on this software is beyond me at this point. It seems whenever you need to create a basic module it's fine...but then when you begin creating more heavy-duty modules, Storyline can't handle it. Please fix, and don't take 6 years to do it! Btw, I'm using the latest version of Storyline 3.

Hi Maciej, Storyline 360 is a 32-bit application and Windows limits 32-bit applications to only use 2GB of RAM. However in your case, it seems that the memory consumption is indeed quite too high for the size of your project. Also ensure that your are saving the project on your local drive. Working on a mapped network drive or a USB drive can cause resource conflicts and the inability to save or publish.

hi Folks, thanks for all the tips! My case is finally resolved, and I found the root cause of the 'low memory' error message, file is in use error, slowness of the program, and various program crashes, due to the project file have TONS of slide masters within it. When working with the support team, he mentioned about having the file in a 'new file'. This triggered something for me, as in the case with both of my project files that were giving me troubles, they had both been old presenter files that had been imported to SL2 and then SL3, and now SL360 - well all those slide masters came with it. I had applied a 'bIank'/clean slide master to all the slides, but those masters still remain even though they aren't used. I eventually ended up having to copy in just text, images and audio into a brand new SL360 file so no slide master layouts came in - once I did this, no issues of the low memory error, file is in use error, or program crashes or slowness. I tried to delete the slide masters from my original working file, but it would just crash on me so given my tight deadline, I couldn't waste anymore time and just found it faster to copy and paste what I needed into a new file...... even though these projects are both approx. 200 slides (+/-). I had multiple copies of both my project files from doing 'save as' because I would get the 'file in use' message. I lost hours of work and changes because I never knew if my file would save. I had gone to my IT support and had them install more RAM on my computer and was working off my C: drive - I had turned off the auto-save feature to stop SL from creating tons of huge zip files. Articulate support had provided some uninstall/reinstall steps, I had just installed 360 so didn't feel that was necessary and/or part of the issue. So it took me some investigating but finally determined it was those darn slide masters!!! There were hundreds of slide master layouts - it was unbelievable!! So, my advice if you run into this issue, check your file for slide masters!!!!!! and/or start with a new file. I hope this can help others who run into this issue!!

Hi Kristi, Great news! We just released another update for Articulate 360! The item you'll be interested in is how our new browser-based sign-in experience fixes an issue where the Articulate 360 desktop app was blank or unresponsive for people using the latest Intel processors with built-in Iris Xe graphics. You can read about the update here. Just launch the Articulate 360 desktop app on your computer and click the Update button for each application. Details here. Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.

I'm working on local drive.Its soooooooo frustrating when I have to restart program after some edit/create objects jobs. When I'm not restarting SL360 its getting slower and slower and bugs start to appear like: when you try to select multiple groups then sudennly some groups are moving 100 pixels to left or just elements in those groups getting smaller or bigger or moving where they want. This program have some serious memory problem (leak?)

storyline 360 can't save my project (low memory error)

AshleyT-Pollard
Staff
7 years ago
Hi Wendy, Mark, and James,

I'm sorry you've hit this too. 😕

It's really important to us that we make progress on this performance problem. We're working hard to nail down reproducible scenarios, and we still need your help.

If you haven't done so already, please send us .story project files that demonstrate the problem, and/or Peek videos that show us how to make it happen. AND, if you can please share your Case Number in this forum thread after doing so, I'll make sure it's connected to this discussion so our team is aware of the steps you've already tried.

Thanks!
- WendyFarmer
  Super Hero
  7 years ago
  It's hard to reproduce Ashley as it is so inconsistent. I didn't find it happening when I did any specific action - sorry I can't be more help but good luck tracking it down :-)
AshleyT-Pollard
Staff
7 years ago
Thanks, Wendy - I know one of my colleagues was reviewing all the comments here and any open cases for users, so they may reach out to you as well!
- WendyFarmer
  Super Hero
  7 years ago
  Thanks Ashley, Victor reached out with a number of best practices - all of which I am already following.
  
  I completed the project I was working on and have since upgraded to latest version 3.13.15006 and haven't experienced the issue so far - so fingers crossed.
  - NancyWoinoski
    Super Hero
    7 years ago
    I have with the latest update.
BrantForseng-f3
Community Member
7 years ago
I just hit this error for the first time. I am using version 3.13.15006 of SL 360. Thank goodness I am a habitual saver, but I did lose about 20 minutes of work.

Brant
AshleyT-Pollard
Staff
7 years ago
Hi Nancy and Brant,

I'm sorry this has plagued you too. Our team is chasing these performance issues down, and we could use your help! Can you connect with our Support Engineers here and let me know once you do, I'll make sure it gets to the right team.

We'll keep everyone posted here as we continue to investigate!
MirandaLane
Community Member
7 years ago
We're having the same problems before and after the latest update - very frustrating! We are using macbooks which makes it more difficult as we struggle with windows anyway! Please make articulate for mac. Again cant send peek as seems to be random.
- LeslieMcKerchie
  Staff
  7 years ago
  Hey Miranda,
  
  Thanks for reaching out to our support team. We are trying to pinpoint what's going on with user files :)
LeslieMcKerchie
Staff
7 years ago
Hi Miranda - Could you connect with our team here as Ashley shared above.
MaciejMasior
Community Member
7 years ago
Ok, so memory leak is fixed (hope so). What about low performance, lagging issue of SL360 (and all other versions of storyline i guess) which I introduced earlier?
SL360_sooooooo_slow.story178 KB
AshleyT-Pollard
Staff
7 years ago
Hi Maciej,

Correct, Update 14 resolved a memory leak which accounts for errors folks were seeing that said things like "Available Memory is Low". You'll see this noted in the release notes for Storyline 360 as:

Fixed: Storyline could become sluggish or display a low memory error, especially after several hours of use. We found a memory leak and fixed the problem. We're so sorry for the frustration it caused. And thank you to everyone who reported it!

We still have an open issue for the performance issues that our team is working on, so we'll let you know as soon as that is resolved too.
RossPriluker-41
Community Member
7 years ago
I've been having the same problem for about a year and still no fix. Articulate promised the latest update back in March would fix the issue and it's still a problem. I've searched every forum and tried every solution and nothing works. There's forums dating back 6 years with the same exact issue. I am so frustrated right now! I work for a big marketing corporation and I can't get any work done with this bug. I've tried the whole, empty your %temp% folder thing and also emptying the %appdata%\Articulate\Storyline folder.... repeatedly. I can't save any work. I'm forced to start a new project in a separate window and copy the slides I worked on into that project, save it, and then restart my computer and copy those slides into the main project. And before you suggest creating a new project and importing all the slides....yes I have done that as well...problem still persists. I've aslso uninstalled and re-installed Storyline 3 repeatedly as well. This is absurd! You guys really need to get with the program and fix this issue. Storyline is unusable. I got deadlines to meet with these modules and I can't make them because this issue continues to slow me down. Don't refer me to other forums that you "claim" fixes the issue, because it doesn't. Believe me I've checked. And before you ask, "yes" all my files are local to my hard drive, I am not working off of a USB or External. I'm sick of this "low on memory" error, and "project can't be saved at this time" annoyance! Why don't we have 64 bit support yet? Also, I am running a top of the line macbook pro with VMware fusion and I have my virtual memory all the way up. No dice! I literally had to repeat the above so-called "solution" 30 times today! I can't keep doing this! I can continue to write a novel here but I think I'm finished expressing my frustration! Why my company is even spending their money on this software is beyond me at this point. It seems whenever you need to create a basic module it's fine...but then when you begin creating more heavy-duty modules, Storyline can't handle it. Please fix, and don't take 6 years to do it! Btw, I'm using the latest version of Storyline 3.
- TomBos
  Community Member
  2 years ago
  And four years later, after this complaint and many others, the problem is still there. Storyline is one big nightmare to work with if you making large projects.
  
  Support can only say the same thing to all people complaining about it. Safe on your C drive, don't use USB or network, etc etc. Pointing to the customer's hardware and their behaviour while it is a bug in their own software.
  
  I lost days of work with all the crashes and with problems saving. Saving takes minutes if it does not give an error like Not enough memory or Parameter is invalid.
  
  I almost throw my PC out of the window from frustration if again al my work is gone. How dare you ask so much money for such a crappy program.
  
  It is frustrating and destructive for your health.
  
  How about fixing it after years of complaints ?
  
  Alan Sodenkamp
  - StephenV
    Community Member
    2 years ago
    Articulate has made it clear their focus is on Rise.com — that’s their future now, not Storyline. We’ll never get a 64-bit version or a Mac app. Users be damned, the overlords at Articulate just don’t care about user satisfaction.
JihongJin
Community Member
7 years ago
Hi,

We ran into this issue as well in 360.

One thing I want to get better understanding: it mentioned in one of the posts above: Storyline 2 is Large-Address Aware, which means that it can access up to 4 GB RAM rather than the default limit of 2 GB for a 32-bit process.

Does it mean SL2 supports 4 GB RAM and SL360 only supports 2 GB RAM? If this is the case, I don't understand why Articulate does not make SL360 also supports 4GB RAM, since both SL2 and SL360 are 32 bit app?

Thank you very much, and I am looking forward to hearing from you soon!