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storyline 360 can't save my project (low memory error)
Hello,
I'm working on some project. I have done 5-4 slides. Sudenly SL360 starts to work very, very, very slow (almost can't do anything in it). I can't even save my project. It's happening to me few times already after working with one file for 3-4 hours. I'm sending screenshots from two errors (I'm getting those when I try to save my project). I have 32 GB of ram, so it's not a problem. I'm working on windows 10 64bit.
My slides contain: 4 photos, 15-20 buttons, 15-20 text files, few shape objects, 10-15 layers with one audio.
edit: SL360 starts working slower gradually. When I reopen my file, it's all good and program takes only 400MB from memory. I think taht problems start when it's reaching ~3GB of RAM.
It's really important to us that we make progress on this performance problem. We're working hard to nail down reproducible scenarios, and we still need your help.
If you haven't done so already, please send us .story project files that demonstrate the problem, and/or Peek videos that show us how to make it happen. AND, if you can please share your Case Number in this forum thread after doing so, I'll make sure it's connected to this discussion so our team is aware of the steps you've already tried.
It's hard to reproduce Ashley as it is so inconsistent. I didn't find it happening when I did any specific action - sorry I can't be more help but good luck tracking it down :-)
Thanks Ashley, Victor reached out with a number of best practices - all of which I am already following.
I completed the project I was working on and have since upgraded to latest version 3.13.15006 and haven't experienced the issue so far - so fingers crossed.
I just hit this error for the first time. I am using version 3.13.15006 of SL 360. Thank goodness I am a habitual saver, but I did lose about 20 minutes of work.
I'm sorry this has plagued you too. Our team is chasing these performance issues down, and we could use your help! Can you connect with our Support Engineers here and let me know once you do, I'll make sure it gets to the right team.
We'll keep everyone posted here as we continue to investigate!
We're having the same problems before and after the latest update - very frustrating! We are using macbooks which makes it more difficult as we struggle with windows anyway! Please make articulate for mac. Again cant send peek as seems to be random.
Ok, so memory leak is fixed (hope so). What about low performance, lagging issue of SL360 (and all other versions of storyline i guess) which I introduced earlier?
Correct, Update 14 resolved a memory leak which accounts for errors folks were seeing that said things like "Available Memory is Low". You'll see this noted in the release notes for Storyline 360 as:
Fixed: Storyline could become sluggish or display a low memory error, especially after several hours of use. We found a memory leak and fixed the problem. We're so sorry for the frustration it caused. And thank you to everyone who reported it!
We still have an open issue for the performance issues that our team is working on, so we'll let you know as soon as that is resolved too.
I've been having the same problem for about a year and still no fix. Articulate promised the latest update back in March would fix the issue and it's still a problem. I've searched every forum and tried every solution and nothing works. There's forums dating back 6 years with the same exact issue. I am so frustrated right now! I work for a big marketing corporation and I can't get any work done with this bug. I've tried the whole, empty your %temp% folder thing and also emptying the %appdata%\Articulate\Storyline folder.... repeatedly. I can't save any work. I'm forced to start a new project in a separate window and copy the slides I worked on into that project, save it, and then restart my computer and copy those slides into the main project. And before you suggest creating a new project and importing all the slides....yes I have done that as well...problem still persists. I've aslso uninstalled and re-installed Storyline 3 repeatedly as well. This is absurd! You guys really need to get with the program and fix this issue. Storyline is unusable. I got deadlines to meet with these modules and I can't make them because this issue continues to slow me down. Don't refer me to other forums that you "claim" fixes the issue, because it doesn't. Believe me I've checked. And before you ask, "yes" all my files are local to my hard drive, I am not working off of a USB or External. I'm sick of this "low on memory" error, and "project can't be saved at this time" annoyance! Why don't we have 64 bit support yet? Also, I am running a top of the line macbook pro with VMware fusion and I have my virtual memory all the way up. No dice! I literally had to repeat the above so-called "solution" 30 times today! I can't keep doing this! I can continue to write a novel here but I think I'm finished expressing my frustration! Why my company is even spending their money on this software is beyond me at this point. It seems whenever you need to create a basic module it's fine...but then when you begin creating more heavy-duty modules, Storyline can't handle it. Please fix, and don't take 6 years to do it! Btw, I'm using the latest version of Storyline 3.
And four years later, after this complaint and many others, the problem is still there. Storyline is one big nightmare to work with if you making large projects.
Support can only say the same thing to all people complaining about it. Safe on your C drive, don't use USB or network, etc etc. Pointing to the customer's hardware and their behaviour while it is a bug in their own software.
I lost days of work with all the crashes and with problems saving. Saving takes minutes if it does not give an error like Not enough memory or Parameter is invalid.
I almost throw my PC out of the window from frustration if again al my work is gone. How dare you ask so much money for such a crappy program.
It is frustrating and destructive for your health.
Articulate has made it clear their focus is on Rise.com — that’s their future now, not Storyline. We’ll never get a 64-bit version or a Mac app. Users be damned, the overlords at Articulate just don’t care about user satisfaction.
One thing I want to get better understanding: it mentioned in one of the posts above: Storyline 2 is Large-Address Aware, which means that it can access up to 4 GB RAM rather than the default limit of 2 GB for a 32-bit process.
Does it mean SL2 supports 4 GB RAM and SL360 only supports 2 GB RAM? If this is the case, I don't understand why Articulate does not make SL360 also supports 4GB RAM, since both SL2 and SL360 are 32 bit app?
Thank you very much, and I am looking forward to hearing from you soon!
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360 can't save my project (low memory error)","id":"message:992013","revisionNum":1,"repliesCount":81,"author":{"__ref":"User:user:1325610"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:992013"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:992013"},"body":"
Hello,
\n
I'm working on some project. I have done 5-4 slides. Sudenly SL360 starts to work very, very, very slow (almost can't do anything in it). I can't even save my project. It's happening to me few times already after working with one file for 3-4 hours. I'm sending screenshots from two errors (I'm getting those when I try to save my project). I have 32 GB of ram, so it's not a problem. I'm working on windows 10 64bit.
My slides contain: 4 photos, 15-20 buttons, 15-20 text files, few shape objects, 10-15 layers with one audio.
edit: SL360 starts working slower gradually. When I reopen my file, it's all good and program takes only 400MB from memory. I think taht problems start when it's reaching ~3GB of RAM.
","body@stringLength":"811","rawBody":"
Hello,
\n
I'm working on some project. I have done 5-4 slides. Sudenly SL360 starts to work very, very, very slow (almost can't do anything in it). I can't even save my project. It's happening to me few times already after working with one file for 3-4 hours. I'm sending screenshots from two errors (I'm getting those when I try to save my project). I have 32 GB of ram, so it's not a problem. I'm working on windows 10 64bit.
My slides contain: 4 photos, 15-20 buttons, 15-20 text files, few shape objects, 10-15 layers with one audio.
edit: SL360 starts working slower gradually. When I reopen my file, it's all good and program takes only 400MB from memory. I think taht problems start when it's reaching ~3GB of RAM.
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I have done 5-4 slides. Sudenly SL360 starts to work very, very, very slow (almost can't do anything in it). I can't even save my project. It's happening to me 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Hi Wendy, Mark, and James,
\n
I'm sorry you've hit this too. 😕
\n
It's really important to us that we make progress on this performance problem. We're working hard to nail down reproducible scenarios, and we still need your help.
\n
If you haven't done so already, please send us .story project files that demonstrate the problem, and/or Peek videos that show us how to make it happen. AND, if you can please share your Case Number in this forum thread after doing so, I'll make sure it's connected to this discussion so our team is aware of the steps you've already tried.
\n
Thanks!
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It's hard to reproduce Ashley as it is so inconsistent. I didn't find it happening when I did any specific action - sorry I can't be more help but good luck tracking it down :-)
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Thanks, Wendy - I know one of my colleagues was reviewing all the comments here and any open cases for users, so they may reach out to you as well!
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Thanks Ashley, Victor reached out with a number of best practices - all of which I am already following.
\n
I completed the project I was working on and have since upgraded to latest version 3.13.15006 and haven't experienced the issue so far - so fingers crossed.
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I have with the latest update.
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I just hit this error for the first time. I am using version 3.13.15006 of SL 360. Thank goodness I am a habitual saver, but I did lose about 20 minutes of work.
\n
\n
Brant
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Hi Nancy and Brant,
\n
I'm sorry this has plagued you too. Our team is chasing these performance issues down, and we could use your help! Can you connect with our Support Engineers here and let me know once you do, I'll make sure it gets to the right team.
\n
We'll keep everyone posted here as we continue to investigate!
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We're having the same problems before and after the latest update - very frustrating! We are using macbooks which makes it more difficult as we struggle with windows anyway! Please make articulate for mac. Again cant send peek as seems to be random.
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Hey Miranda,
\n
Thanks for reaching out to our support team. We are trying to pinpoint what's going on with user files :)
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Hi Miranda - Could you connect with our team here as Ashley shared above.
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Ok, so memory leak is fixed (hope so). What about low performance, lagging issue of SL360 (and all other versions of storyline i guess) which I introduced earlier?
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Hi Maciej,
\n
Correct, Update 14 resolved a memory leak which accounts for errors folks were seeing that said things like \"Available Memory is Low\". You'll see this noted in the release notes for Storyline 360 as:
\n
Fixed: Storyline could become sluggish or display a low memory error, especially after several hours of use. We found a memory leak and fixed the problem. We're so sorry for the frustration it caused. And thank you to everyone who reported it!
\n
We still have an open issue for the performance issues that our team is working on, so we'll let you know as soon as that is resolved too.
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I've been having the same problem for about a year and still no fix. Articulate promised the latest update back in March would fix the issue and it's still a problem. I've searched every forum and tried every solution and nothing works. There's forums dating back 6 years with the same exact issue. I am so frustrated right now! I work for a big marketing corporation and I can't get any work done with this bug. I've tried the whole, empty your %temp% folder thing and also emptying the %appdata%\\Articulate\\Storyline folder.... repeatedly. I can't save any work. I'm forced to start a new project in a separate window and copy the slides I worked on into that project, save it, and then restart my computer and copy those slides into the main project. And before you suggest creating a new project and importing all the slides....yes I have done that as well...problem still persists. I've aslso uninstalled and re-installed Storyline 3 repeatedly as well. This is absurd! You guys really need to get with the program and fix this issue. Storyline is unusable. I got deadlines to meet with these modules and I can't make them because this issue continues to slow me down. Don't refer me to other forums that you \"claim\" fixes the issue, because it doesn't. Believe me I've checked. And before you ask, \"yes\" all my files are local to my hard drive, I am not working off of a USB or External. I'm sick of this \"low on memory\" error, and \"project can't be saved at this time\" annoyance! Why don't we have 64 bit support yet? Also, I am running a top of the line macbook pro with VMware fusion and I have my virtual memory all the way up. No dice! I literally had to repeat the above so-called \"solution\" 30 times today! I can't keep doing this! I can continue to write a novel here but I think I'm finished expressing my frustration! Why my company is even spending their money on this software is beyond me at this point. It seems whenever you need to create a basic module it's fine...but then when you begin creating more heavy-duty modules, Storyline can't handle it. Please fix, and don't take 6 years to do it! Btw, I'm using the latest version of Storyline 3.
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And four years later, after this complaint and many others, the problem is still there. Storyline is one big nightmare to work with if you making large projects.
Support can only say the same thing to all people complaining about it. Safe on your C drive, don't use USB or network, etc etc. Pointing to the customer's hardware and their behaviour while it is a bug in their own software.
I lost days of work with all the crashes and with problems saving. Saving takes minutes if it does not give an error like Not enough memory or Parameter is invalid.
I almost throw my PC out of the window from frustration if again al my work is gone. How dare you ask so much money for such a crappy program.
It is frustrating and destructive for your health.
How about fixing it after years of complaints ?
\n
Alan Sodenkamp
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Articulate has made it clear their focus is on Rise.com — that’s their future now, not Storyline. We’ll never get a 64-bit version or a Mac app. Users be damned, the overlords at Articulate just don’t care about user satisfaction.
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Hi,
\n
We ran into this issue as well in 360.
\n
One thing I want to get better understanding: it mentioned in one of the posts above: Storyline 2 is Large-Address Aware, which means that it can access up to 4 GB RAM rather than the default limit of 2 GB for a 32-bit process.
\n
Does it mean SL2 supports 4 GB RAM and SL360 only supports 2 GB RAM? If this is the case, I don't understand why Articulate does not make SL360 also supports 4GB RAM, since both SL2 and SL360 are 32 bit app?
\n
Thank you very much, and I am looking forward to hearing from you soon!
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