Forum Discussion
Storyline 360 courses - audio not playing or very delayed in published output
Hi, I already submitted a case for this and support and although they have been able to duplicate the issue, they haven't been able to track down a solution yet so I'm hoping someone else is having this problem too:
On random slides the audio is either delayed or not playing at all after published and uploaded to LMS. It works perfectly fine in preview or if I view the published output locally. It just doesn't work when I test in my LMS (Saba). I've also tested in SCORM Cloud and it doesn't work there either.
I've tried everything from uninstalling SL360 and reinstalling, starting a new project and importing the old, re-coverting from Storyline 2 to 360. I even tried recreating the affected slides from scratch but the audio is still messed up on those certain slides. It only happens with SL360. If I keep the project in SL2 and republish it, it works fine.
I am a Mac user and operate SL using Parallels and Windows 7. I have my shared profile disabled, I operate locally on the windows side and followed all the suggested instructions when using SL with a Mac.
So basically, I'm stumped. Anyone out there experiencing anything similar? This issue has affected 2 separate courses that need to be updated asap so I'm sort of desperate here.
Oh, one more thing. If I add a seekbar to that slide and scrub either back or forth, it starts working immediately. And yes, I even tried adding a trigger to those slides to play audio when timeline starts. I also added the audio to a layer and triggered to play that layer when timeline starts and that doesn't work either. As you can see, I've been spending hours on this annoying issue.
Hi,
I'm also having problems with audio. Even after the audio has been included in the Storyline file and tested in both preview and Review mode, it just disappears when I publish the file as a SCORM file and upload it to the LMS. What's the best solution to this?
Thank you in advance
Hi Linda,
This conversation is a bit dated and it looks like some of the issues have been resolved and some were specific to the environment.
I'd like to start new with what you are experiencing with your upgraded projects.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Was there ever a resolution to this? I have upgraded studio 13 material to both presenter 360 and storyline 360 but have the same issue with narration not playing automatically in published material. I also recreated the content in both programs and it did not fix the issue.
Thanks for the additional information, James. Regarding the behavior only being at the beginning of your course as well as the concern around the slide length, I wanted to share this information about preloading:
How Course Content Is Preloaded
Since you mention that this is only affecting the audio, I do not think this is the issue.
Our team can work with you privately here and even sign an NDA if needed.
Hi Lauren,
Thank you for checking in. There are two slides were it can potentially stop in the beginning of the presentation, after that it seems to not have issues.
The source audio files are .wav files.These play outside of storyline. I will look at exporting and importing the audio.
Since this presentation was created before my time and its age, I wonder if that has something to do with it? Looking at the source files, there were some presenter files in the folder. Not sure if that is known to cause issues?Regardless, if the solution is too intensive, I may be better off cutting into smaller sections for now until I can build a full new version.
I would have to check to see if I have permission to share the presentation.One question we did have from above is if the audio length is of a concern. The original creator made this troublesome slide around 700 seconds in length, which is much longer than anything we really do now for one slide. Does this have the potential to cause issues in the presentation loading?
Hi James!
Thank you for those additional details! I have additional questions that will help us get to the bottom of this audio issue.
- Is it only this one slide where the audio stops abruptly and does not restart? Or do you have other slides with audio behaving the same way?
- What type of audio file is imported in the course? Here's a list of the supported file formats.
- Does the audio play outside of Storyline? If so, have you tried exporting and re-importing the audio?
We'd be happy to take a look at the affected file if you're interested in sharing it with our team! Here's a secure upload link.
Hi Katie,
This happens during published output, preview in Storyline, and in review 360. The audio stops abruptly and does not restart.
One thought I have is that the original creators of the learning package put too much audio on one slide, nearly 700 seconds. I am not sure if that is one reason for the audio to experience issues.- James
@James you mention 'too much audio'. Is there a audio or video limit to slide or lesson performance?
Hi James,
I'm happy to look into this with you!
Could you tell me more about what's going on — does the audio stop abruptly on certain slides, does it relaunch? Also, does the problem happen during preview as well or just in the published output?
Hi Everyone,
I am also following for a resolution. One of my learners has experienced this issue running on iPad where the audio stops abruptly. I was able to recreate it on my own iPad. I went to my PC using google chrome, and I also experienced this issue . We host our course on the Moodle LMS.- James
Hi Stephanie,
So sorry to hear you're facing issues with the audio! Referencing the recent cases in this discussion, we're having trouble recreating the experience.
Is this happening on a certain browser? Also, would you be willing to connect with our Support Engineers through this link so we can best determine what may be happening?
