Forum Discussion

EricVillard-ede's avatar
EricVillard-ede
Community Member
8 months ago

Storyline 360 is repositioning callouts when the browser is resized

I'm having an issue where Storyline 360 (64 bit) moves the position of any left-facing callout when I resize the browser. I've attached screenshots to this post.

Does anyone know what's causing this? It even happens if I copy the right-facing callout (which does not get positioned, for some reason) and flip it to be left-facing. It's such wonky behavior that I don't know where to begin troubleshooting. 

storyline 360
  • LaurenConnelly's avatar
    LaurenConnelly
    7 months ago

    Hello all!

    In Storyline 360 (Build 3.85.31840.0), we fixed a bug that many of you were running into:

    • Fixed: Callout shapes didn't scale properly after resizing the browser window.

    From here, all you need to do is update Storyline 360 in your Articulate 360 desktop app!

    If you run into any issues, please don't hesitate to reach out to our Support team in a support case. 

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    8 months ago

    Hello Eric, 

    Sorry to hear that you ran into this issue. I can confirm that we are currently tracking a known issue where the callout shape's relative position to other objects changes when resizing the browser. I've added this ELH post to the bug report so we can notify you as soon as a fix is released. 

    We've identified that the issue started happening around Update 83, so you can try downgrading your Storyline 360 installation to Update 82 and republishing your course to see if this helps. We'll leave a message here when we have any new updates on the bug!

    • KenHaas's avatar
      KenHaas
      Community Member
      8 months ago

      The issue is occurring with rectangles too.  When you rescale the browser window a rectangles alignment gets way off compared to other objects.  I just downgraded to update 82 and it fixed the issue.

  • EricVillard-ede's avatar
    EricVillard-ede
    Community Member
    8 months ago

    Thank you, both! I've reverted to update 82 for the 64-bit version, and that's fixed the problem. 

  • LaurenConnelly's avatar
    LaurenConnelly
    Staff
    7 months ago

    Hello all!

    In Storyline 360 (Build 3.85.31840.0), we fixed a bug that many of you were running into:

    • Fixed: Callout shapes didn't scale properly after resizing the browser window.

    From here, all you need to do is update Storyline 360 in your Articulate 360 desktop app!

    If you run into any issues, please don't hesitate to reach out to our Support team in a support case. 

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