Forum Discussion
Storyline 360 on a high DPI monitor
Hello lovely people!
I've run into an interesting problem with Storyline 360 (that I am currently trying out). On a Windows 10 laptop with Custom Scaling set to 150% Storyline 2 looks just fine, looks crisp and clean and lovely.
But with Storyline 360 on the same laptop, with the same settings, it is blurry. This is only fixed by dropping the Windows custom scaling down to 100% for Storyline 360 (and leaving it for the rest of the apps on the laptop).
Of course, this means that Storyline 360 is now very small on the screen. It is crisp and clean but very small and almost unusable.
I have looked around for some threads and found that you only recommend that Storyline runs at 96dpi (which is what custom scaling deals with) but what I don't understand is how can Storyline 2 look perfect but Storyline 360 (with the same code base) doesn't cope with custom scaling in the same way.
Please help
I have the same issue, now working on a 4k monitor. I don't know enough of the way SL is implemented. But In the long run, mandating a dpi of 96 is just not a viable solution.
Hi Ellen and Dong,
Thanks for sharing that here, and our team is still looking into the issues with high definition monitors and how Storyline displays. We did implement a change to this in Storyline 3 and Storyline 360, but know that there was still work to be done. We'll keep you posted here with future updates and information!
Storyline is not the only application on windows platform that has this dpi issue.
While waiting for a fix (might be a significant rewriting), here is what you can do to get an acceptable working environment.
1. go to the actual location of your storyline app: program files (x86)/articulate/360/storyline
2. right click on storyline.exe and go to the tab properties/compatibility and check "disable scaling in high dpi"
This will grant all other apps scaling while asking SL to maintain its own dpi.
The result is that your slides will look right, most of the UI will look right, but your menus are not---they now have a huge padding on top and bottom.3. If you have the more recent windows 10 creator update applied, you have a different checkbox called "override high DPI scaling behavior".
Instead of simply "disable" scaling you have three options (as the following image indicates):
- Using the application option will let this app remain in its native 96 dpi, equal to the previous "disable" option. But the paddings have disappeared. The fonts are crisp but too small to work with.
- The "system" option is to use the system scaling, where everything will be blurred. Your slides might look wrong (before the update, it definitely will) as it is working in a DPI other than 96 now.
If you don't see anything wrong, then congratulations! Until an official fix, this is by far the best option you have.
- Finally, the system enhanced option will give you a bigger splash window, blurry fonts and some hiding of the menu items. otherwise looking okay.
In summary, the lesson is this: unlike other windows updates, this one is critical to storyline users who work on a high DPI monitor. After update you can see the app is already working good under scaling. But if spot something wrong, you have the option to try the "system enhancement" way or stick to the native dpi.
Thanks so much Dong Liang!
I took the option to disable scaling in high dpi under storyline properties/compatibility, as I do not have Windows 10. This has indeed restored an acceptable working environment outside of Articulate Storyline and Storyline remains nice and crisp also.
Many thanks,
Ellen
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Thank you so much for this information.
I'm glad that helped you out Ellen, and just a note: Replying via email will include your signature. You can edit out your contact information from your post if you'd like!
On W10 - 1920*1080 - resolution, this issue is still impacting SL360. I see the interface is too small (not unreadable, but it can strain the eyes a bit), even after doing the adjustments proposed by our hero Dong :). The strange thing is that this seems to have changed after an update - windows or SL I don't know. Previously, it was working good. Can you confirm Articulate is working to improve this? Very critical to me, users need to be comfortable with the interface!
Same config for me and I am just trying to use it on a laptop. Blurry interface all around. Any news on a fix?
Hi Dario,
We haven't implemented any recent changes for this in Storyline 360, so it could be a Windows update that reset or changed things for you. Have you looked into when the most recent Windows update occurred?
Our team is aware that there are still some issue with high-resolution monitors and displaying of Storyline - it's something we're still looking into additional fixes for, but it's also not a minor adjustment. The changes we made from Storyline 2 to Storyline 3/360 encompassed a full rewrite of our UI, so any fixes or changes to this are a bit further in the future.
Also just responded to you here, Magda.
Any update on this issue with high-res monitors and storyline 360. Was going to get a 4k monitor but with a monitor with Native Resolution QHD 2560 x 1440 at 60 Hz and still having blurry interface and images. Will there be an update soon to support really high resolution monitors.
Hey Jack,
It looks like I just responded to a similar post here and we can keep the conversation going in one place :)
Hi,
Having the same issue here, so just chiming in to stay abreast of any updates.
Thanks!
Craig
