Storyline 360 won't restore when minimized

Hi Angela,

Thanks for your post! Your email signature came through when you replied via email. You can remove that by clicking Edit beneath your response. Here’s a quick Peek video with the steps.

Hey Dave,

Thanks for contacting us and sharing what you are experiencing with your software.

You mention that you cannot restore the software when minimized:

• Are you getting an error?
• Is the software crashing?

I was able to track down one report of an issue with the minimize function when using additional monitors, but it was related to retaining window size.

• Are you using multiple monitors?
• What version of Storyline 360 are you currently using?

Any chance you can record a Peek 360 video so that we can take a look?

Hi Leslie,

No, I don't get an error, and no the software is not crashing. But if I minimize, the try to re-open by clicking on the icon at the bottom of my screen, Sometimes I can get the software to re-open, but other times I just get the error sound from my PC. No errors, it just will not restore. 

I have found, that it will often restore if I use the Alt-Tab option to re-enable focus, but I've seen a few times when even that didn't work. When that happens, the only thing that I'm able to do is open the task manager, and kill the process.

Yes, I do use multiple monitors, on both machines that I use this software, and I'm using Stroyline 360. Since I don't see any offers of updates in Articulate 360, I assume it is the latest version.

Thank you,

Dave

Thanks for sharing the steps, Dave. 

If you have Storyline open, you can check your version by going to:
Help > About Articulate Storyline

It will be located on the bottom right of that window. We are currently on Build 3.42.22734.0 Storyline 360. 

Ok,

My current version on pc1 is v3.37.21614.0

I'll check my other pc tonight.

I’ve had that happen once in a while and it seems to happen when I have two many windows and other programs open and/or I have a video streaming. 

Thanks for chiming in to share, Melanie. Is your experience similar to Dave's with no error report and unable to maximize the window as well? 

Yes, when i click on the Storyline icon from my taskbar I can't return to that open story file. Like I said it only happens occasionally. I do use multiple monitors.

Hi Leslie,

I admit, that I do usually have a lot of applications open, and I'm constantly switching back and forth between apps. I've never had a video streaming though. I use the Adobe CC to create a lot of my assets, and I nearly always have some of the Adobe apps running on my machine.

I did not get a chance to check the version on my other PC, but It is probably the same version. I've also seen this problem persist over several versions, so I don't think it is related to just one version.

Thanks,

Dave

Thanks, Melanie and Dave.

I've reported this issue as a potential bug so we can start investigating this issue, but since I am unable to replicate the behavior at this time, any additional info or Peek 360 video is helpful.